Business Systems Engineer
Posted:
12/2/2024, 11:56:18 PM
Location(s):
San Francisco, California, United States ⋅ Massachusetts, United States ⋅ New York, United States ⋅ New York, New York, United States ⋅ California, United States ⋅ Boston, Massachusetts, United States
Experience Level(s):
Mid Level ⋅ Senior
Field(s):
Business & Strategy ⋅ IT & Security
Workplace Type:
Remote
About Smartcat
Smartcat is on a mission to become the wall-to-wall Language AI platform, addressing the diverse needs in multilingual content for various user personas within global enterprises.
Smartcat is uniquely positioned within the $100+ billion multilingual content industry, which is currently served by tens of thousands of agencies. This results in a highly fragmented and inefficient supply chain, high costs, unacceptable turnaround times, and quality issues. Using highly qualified internal resources to translate or create multilingual content (insourcing) solves the quality problem for enterprises, but if done manually, it can't solve for scalability, high cost, and slow turnaround.
Smartcat changes the ROI equation in favor of insourcing with its Language AI platform for enterprise end-users. It delivers high-quality, instantaneous AI translations or generates new content in any language by tapping into a customer-specific multilingual content library. The AI output is further refined through human editing by the client's internal reviewers or experts from the Smartcat's embedded global marketplace of linguists and content editors. This AI output continuously improves through the editing feedback loop, ensuring consistent and customer-tailored results.
More than 1,000 global companies including ~20% of the Fortune 1,000 trust Smartcat to communicate their innovations and ideas all over the world.
As a dynamic Series C company, Smartcat is growing at 130% YoY, thanks to the high and quick ROI it delivers to global enterprises. It's well-funded by notable VCs, and is capital efficient, offering a unique blend of hyper-growth potential with downside protection and the capacity for long-term planning and strategy.
Mission
We are seeking a skilled Business Systems Engineer to join our team. In this role, you will lead the management and seamless integration of systems that support our GTM strategy, with a primary focus on HubSpot CRM. Your expertise will ensure smooth integrations, optimize workflows, and align our business processes with our growth objectives, making them scalable and efficient.
Outcomes:
- In our fast growing and data hungry organization, you will oversee the GTM systems and HubSpot CRM system functionality and data integrity, and customize it to fit the company's needs. This role involves operational knowledge, technical development, and also provides support to end users and stakeholders.
- Create and maintain a map of how our systems work together, how the data flows and how processes influence each other
- Implement processes like lead routing, with Hubspot CRM and other GTM systems (Chilipiper, ZoomInfo, Gong, Clay.
- System Administration and Optimization: Manage system administration, covering security and user management, system integration, user guidelines, training, and continuous optimization.
- Data Governance: create and manage data enrichment and hygiene practices to audit and clean HubSpot CRM, including but not limited to workflows, contacts, naming conventions, record associations, etc.
- Collaborate with cross-functional teams to prioritize and build consensus around GTM system processes and outcomes.
- Proactively identify opportunities for CRM enhancements and provide recommendations for improved efficiency and effectiveness, including AI.
Requirements
- 5+ years of Systems Engineering, Sales Operations, Revenue Operations, or other GTM Operation roles.
- Required hands-on experience with custom coding and development with Hubspot CRM and APIs.
- Experience with Chilipiper, Zoominfo, Clay, and Gong is a plus.
- Proven success in managing data quality programs.
- Ability to work in a fast-paced environment and manage multiple projects simultaneously.
Why joining Smartcat might be your best move so far
- Fully remote team
We are a global team of 200+ enthusiastic people spread across 30+ countries. We have been fully remote since 2020, with some locations populated with more Smartcaters than others, such as Boston, NYC, SF, the Bay Area, London, and Lisbon. - Innovating a $100 Billion industry
Smartcat’s innovative approach towards multilingual content, taps into a $100B industry. Our platform enables enterprise end users to stop using traditional outsourcing methods, and start enjoying an easy-to-use, AI-powered SaaS, that delivers immediate high-quality results, at a fraction of the cost. - High impact role enabling innovation and inclusion in organizations
You will enjoy building with us. You will drive changes in how an old-fashioned global language industry operates while improving how hundreds of thousands of people work and millions of people exchange knowledge and ideas worldwide. - Join the rocketship to scale-up 10x and beyond together
We are looking for someone to become an integral part of our team and play a crucial role in the most exciting part of our journey: transitioning from a post-Series C startup to a company exceeding $100M in ARR and $1B in valuation. Our journey isn’t for the faint of heart. We are growing at 130% YoY, thanks to our strong product-market fit and high-performing team, and plan to accelerate from here. - Smartcat Culture: Where Diversity Meets High Performance
At Smartcat, we are committed to building a culture that highlights respect and appreciation for each individual's unique background and perspective, while maintaining a strong focus on results and clear, honest and direct communication. We believe in welcoming everyone and fostering an inclusive environment where team members can be their authentic selves at work. Our commitment to diversity and inclusion is steadfast, and we stand firmly against discrimination and harassment.
Smartcat
Website: https://www.smartcat.com/
Headquarter Location: Cambridge, Massachusetts, United States
Employee Count: 101-250
Year Founded: 2016
IPO Status: Private
Last Funding Type: Series B
Industries: Information Technology ⋅ Software