Papara has been on a mission to create the best financial experience for its users. With over 20 million users, we are a leading fintech company based in Turkey. We provide fast, simple, affordable, and fun financial services. In short, we are the future of banking and finance.
We use design and technology to give our users the financial experience they deserve. Since we succeed nationally, we are now on a mission to bring our expertise to the global scale to make millions of transactions every day.
Papara offers you an opportunity to use the latest technologies to build scalable, high-performing financial services by using the latest technologies. You will work in a fast-paced environment and be part of a team that constantly develops and renews itself.
If you share that passion and believe in our mission, come and join us!
What You’ll Do?
-Provide strategic direction by analyzing the bigger picture, ensuring all customer experience initiatives align with broader company goals,
-Lead the optimization of KYC processes, developing and executing high-impact projects to increase KYC success rates,
-Analyze all customer touchpoints (voice, written, etc.) to ensure a seamless, delightful experience across every interaction,
-Identify and solve pain points within the customer journey using a data-driven mindset, proposing innovative solutions,
-Prioritize high-value projects based on their impact and effort, driving real improvements in customer experience,
-Collaborate with Product, Business, and other key teams to deliver user-centric goals and execute CX strategies with precision,
-Measure the success of implemented solutions, iterating to continually raise the bar on customer satisfaction,
-Design efficient, proactive operational flows that enhance user experiences,
-Join a team of top-tier CX professionals, where you’ll have the freedom to push boundaries, make high-impact decisions, and deliver transformative experiences that change the way users interact with our application,
-Work on diverse projects, continuously learning and developing your skills as you tackle new challenges and grow in your role,
-Foster a culture of user-centered innovation across the whole company, encouraging continuous improvement and breakthrough ideas.
Who You Are?
-A graduate of Industrial Engineering, Management Engineering, or a related field,
-Minimum 3 years of experience in CX Design, CX Strategy, or CX Development roles, preferably within fintech, e-commerce, or internet sectors,
-Prior experience in KYC and merchant onboarding processes is a plus,
-Strong ability to analyze data and make data-driven decisions, presenting solutions clearly and effectively,
-A quick learner with the ability to multitask and adapt in a fast-paced, dynamic environment,
-Skilled in stakeholder management, able to lead cross-functional teams and align them towards user-focused goals,
-Highly experienced in project management and prioritization, with a proven track record of delivering creative solutions to complex customer problems,
-Proficiency in advanced MS Office, Figma, and Visio,
-Fluent in both written and verbal English and Turkish.