We Put the World on Vacation

At Travel + Leisure Co., our mission is simple: to put the world on vacation. Our Vacation Ownership business line includes Club Wyndham, WorldMark by Wyndham, Margaritaville Vacation Club, Accor Vacation Club and the brand new Sports Illustrated Resorts. Our more than 19,000 associates put the world on vacation at more than 270 vacation club resort locations across the globe. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

Wyndham Destinations currently seeks a Rental Operations Representative for Owner Listings, Reservation & Operation who will assume responsibility for owner listed inventory and contract submission with the purpose of maximizing owner account usage, inventory usage, and customer service for our vacation rental accommodations.

Wyndham Extra Holidays specializes in offering great vacations in great locations throughout the United States, including Hawaii, St. Thomas, Puerto Rico, and Canada. Wyndham Extra Holidays is a specialized provider of rental vacation accommodations.

Responsibilities:

• Act as an expert on Extra Holidays rental program, clearly explaining the program and benefits to the owner.
• Secure inventory by booking a reservation and/or flagging an existing reservation
• Generate contracts as owners enroll and provide detailed instructions on how to return contracts to our Extra Holidays Rental Operations Administrative Team
• Consistently provide hospitality with H.E.A.R.T and program education to Owners who call about the status of their enrolled inventory or rental commission
• Operate multiple systems such as RCC Systems, TRIP, IRIS, Mainframe Systems and PeopleSoft payment systems, Access Database, Microsoft Excel. Effectively navigate multiple systems in order to present inventory in the most effective fashion with the purpose of maximizing availability and reservations
• Exercise judgement and influence in preparing suggestions for owners on listing their week(s) in the most effective fashion with the purpose of maximizing availability and highest revenue for  Owner and EH
• Responsible for initiating frequent communications with Owners and Extra Holidays (EH) Yield team, Owner Rental Operations team, additional contacts to work interactively on inventory issues to best monetize Owner Rentals
• Become an expert on resort inventory demand, local market conditions, occupancy, and systems for all assigned locations
• Demonstrate an ability to map business processes, communicate procedures and measure production results
• Conduct Owner Call backs when needing to provide information to an Owner in regards to their contract listing
• Processing Contracts

Minimum Qualifications:

• High School or GED required; 2 year Associate or 4 year Bachelor Degree preferred
• Must have successfully completed applicable product and club training
• Minimum 1 year reservations/customer service experience in Vacation Ownership industry preferred
• 2 years experience in a hospitality/service environment preferred
• 2 years in customer service principles and practices preferred
• Ability to utilize good judgment in making decisions; problem resolution
• Enjoys a dynamic organization and helps drive/support change
• Desire to understand the “why’s” behind decisions or policies/rules
• Takes accountability for actions and the result of those actions or decisions
• Possesses and utilizes strong verbal communication skills while navigating systems
• Ability to multi-task in a fast paced environment
• Possesses the ability to learn quickly and apply new information; open to change; sense of urgency
• Handles escalated customer complaints effectively and efficiently
• Works well with ambiguity – enjoys working in the gray
• Ability to influence others (persuasiveness)
• Ability to be pleasant with others on the job and display good-natured, cooperative attitude
• Detail Oriented
• Service Oriented (actively seeks resolution to help people)

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to [email protected], including the title and location of the position for which you are applying.