Position Summary...

What you'll do...

About Walmart Marketplace

Join Walmart, the #1 omni-retailer in the world, and its fast-growing Marketplace business and team. The Marketplace business is our third-party seller business on Walmart.com.  It is already large, growing rapidly, and a top-three strategic priority for the company.  We enjoy a scrappy, startup culture and environment – but with the resources of the Fortune #1 company.  Come help us grow this critically important business to Walmart.

About Senior Manager, Creative - Seller Education (L&D)

Walmart is seeking an experienced learning and development professional to lead the Seller Education program focused on training eCommerce sellers on Walmart Marketplace tools and solutions. Ideal candidate will be a talented leader who is passionate about educational content and processes and can effectively setup and maintain an ecosystem of educational content to increase seller engagement and help unlock their growth at scale. Analytical skills to attribute and measure the effectiveness of the overall seller education program will be crucial to the success in this position.

In this role, you will be responsible for understanding and mapping various seller learning needs and creating end-to-end Marketplace seller learning experiences – personalizing them to different seller lifecycle stages, producing best-in-class multi-media content (digital and video) and measuring the results of the program. The Senior Manager of Seller Education will drive the strategic direction, tactical planning and execution managing a team of content creators and external agencies to develop educational courses, knowledge base articles, instructional videos, and more.

Ability to adapt the program to changing learner needs and to align content with business goals and initiatives will be key to this role. The Senior Manager of Seller Education will maintain content consistency through quality control measures and will ensure compliance with company policies and procedures.

Responsibilities:

• Define/refine Seller Education strategy and plan, regularly report on the progress
• Establish metrics and KPIs to measure the effectiveness of educational programs and regularly analyze data to assess the impact of educational initiatives on seller performance
• Act as a single-threaded business owner for the Marketplace Learn CMS and Seller Academy LMS, drive platform enhancements with the product team
• Design and implement best-in-class learning paths for all new and existing Marketplace sellers
• Oversee and grow engagement with the Walmart Marketplace educational resources on YouTube
• Support new product releases with engaging educational content and oversee the content development process to ensure all deadlines are met
• Regularly audit existing Seller Academy and Marketplace Learn materials to ensure all information is current
• Research learning needs and identify knowledge gaps for continuous program improvement
• Manage and mentor the Seller Education internal team, partner with external agencies
• Collaborate with subject matter experts to develop and deliver training collateral
• Research new technics and innovative technology to enhance the production of the educational content

Minimum Qualifications:

• Bachelor’s degree
• 7+ years of experience in training, instructional design or sales enablement, preferably in technology or eCommerce industries
• 3+ years of managerial experience
• CMS/LMS experience is a must
• Analytical and data driven approach
• Proven ability to master and learn processes and platforms quickly
• Excellent communication skills – both verbal and written
• Self-starter who has a passion for processes and technical tools
• Collaborative work ethic as partnership with stakeholders at all levels is key
• Ability to move fast, in an often ambiguous and fluid environment
• Experience with CRM tools, CMS (ContentStack preferred), Pendo is a plus

The above information has been designed to indicate the general nature and level of work performed in the role.  It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. The full Job Description can be made available as part of the hiring process.

Benefits & Perks: 

Beyond competitive pay, you can receive incentive awards for your performance. Other great perks include 401(k) match, stock purchase plan, paid maternity and parental leave, PTO, multiple health plans, and much more. 

Equal Opportunity Employer 

Walmart, Inc. is an Equal Opportunity Employer – By Choice. We believe we are best equipped to help our associates, customers and the communities we serve live better when we really know them. That means understanding, respecting and valuing diversity- unique styles, experiences, identities, ideas and opinions – while being inclusive of all people.

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

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You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.

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For information about PTO, see https://one.walmart.com/notices.

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Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

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Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

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For information about benefits and eligibility, see One.Walmart.

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Hoboken, New Jersey US-10279:The annual salary range for this position is $108,000.00-$216,000.00

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San Bruno, California US-08848:The annual salary range for this position is $117,000.00-$234,000.00

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Bentonville, Arkansas US-09401:The annual salary range for this position is $90,000.00-$180,000.00

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Additional compensation includes annual or quarterly performance bonuses.

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Additional compensation for certain positions may also include:

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- Stock

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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Minimum Qualifications: Bachelor’s degree in Design, Marketing, Creative Writing, Advertising, Fine Arts, or related field and 3 years' experience in editorial content management or related field OR 5 years' experience in editorial content management or related field.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Digital Content Management, Editorial, Retail Management, Supervising Associates, WE-Working for or withCreative Agencies

Primary Location...

850 Cherry Avenue, San Bruno, CA 94066-3031, United States of America