We are seeking a proactive and customer-focused Senior IT System Engineer to join our multicultural IT team at Wrike. The successful candidate will play a crucial role as a support engineer, ensuring timely and effective resolution of technical issues for our employees. In addition to providing troubleshooting assistance, this role will involve onboarding/offboarding users, managing hardware inventory, cooperating with local HR and Workplace Ops teams, and providing AV support for possible remote events. You will also be responsible for IT tech scopes such as internal tools and automation, driving security improvements and leading IT cross-team  projects. This is a remote US position for candidates based in Dallas and who are ready to travel for business needs across the US locations, mostly to the Bay Area.

More about you and your team

Our IT team is located in San Diego, Nicosia, Prague and Bangalore. We are responsible for end-user support as well as maintaining our SaaS infrastructure by participating in projects related to optimisation, automation and general improvements.

• Act as the primary point of contact for US employees' requests, providing technical support and problem resolution using internal tools. Troubleshoot and isolate technical issues to identify root cause and provide optimal solutions
• Manage Mobile Device Management platforms, including Jamf for Macs and MEM for Windows devices, to ensure proper enrollment, compliance with security policies, and adherence to procedures. Cooperate with the IT Operations team to identify and resolve issues related to MDMs, ensuring seamless device management across all platforms
• Assist with onboarding and offboarding processes, including provisioning hardware for new employees and ensuring timely return of hardware from departing employees
• Collaborate with vendors to coordinate hardware procurement and maintenance, as well as monitor stock levels to ensure adequate inventory
• Support occasional events by ensuring proper functioning of AV equipment and coordinating with vendors for additional assistance if needed
  
  

Key technology and tools include

• Okta and hundreds of SaaS applications and integrations
• Geo-redistributed AD and LDAP
• MS AD Certification Services
• Google Workspace, Slack, Zoom, Microsoft stack
• Jamf, Intune, and Google Workspace Endpoint Management
• Zabbix, Graylog, Rapid7 and Pager Duty
• Cloud infrastructure in GCP covered by Terraform
• On-prem infrastructure based on Proxmox hypervisors and Cisco networks
• Google Cloud Functions, Gitlab CI, AWX, and Ansible

You will achieve your best if you have

• Bachelor’s Degree in computer science or a directly related field with 3-5 years of experience
• Knowledge of MDMs, Okta, Google Workspace and Microsoft stack
• Strong troubleshooting skills with the ability to diagnose and resolve technical issues efficiently
• Excellent communication skills, both written and verbal, with the ability to communicate technical concepts to non-technical users
• Ability to work effectively in a team environment, demonstrating collaboration and a willingness to assist colleagues.
• Hands on experience with server and network hardware and infrastructure
  
  

You will stand out with:

• Understanding of information security principles and the ability to apply them
• Sufficient scripting skills in Python/Bash/PowerShell or other scripting languages
• Experience with working on enterprise-grade infrastructure and SaaS solutions
• Enthusiasm and ownership of operations and project-related work

Perks of working at Wrike

When you join our team, you join over 1,000 Wrikers all on a journey to do the best work of their lives. The 20,000+ businesses worldwide who chose us as their collaborative work management platform know we lead by example.

• Medical, Dental, and Employer-Paid Vision Insurance
• Life Insurance, Employer- Paid ST and LT Disability
• 401K with employer match, FSA/HSA Benefits, and Legal Plan
• Employee Assistance Program (EAP)
• 11 Paid Holidays,
• 1 Floating Holiday,
• 20 Days of PTO
• 16 Hours of Volunteer Paid Time Off
• Parental Leave: 18 weeks for birth mothers, 4 weeks for non-birth parents
  Get connected with one of our many WERC groups! (Wrike Employee Resource Community)

Your recruitment buddy will be Pavel Kucera, Technical Recruiter.

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