R10052944 Customer Service Representative (Open)

Location:

Largo, FL (Retail Solutions) - Management

How will you CONTRIBUTE and GROW?

Customer Service Representative will be the liaison between our company and its current and potential customers. The successful candidate will be able to deliver outstanding customer service through fast and accurate order processing, communication, and coordination with other departments. The candidate will be able to accept ownership for effectively solving customer inquiries; keeping customer satisfaction at the core of every decision and behavior. 

Responsibilities: 

• Manage large amounts of inbound and outbound calls in a timely manner 

• Transfer calls to appropriate staff/departments

• Data entry of customers’ orders

• Retrieve data from customers portals and enter orders in our system

• Ensure mandatory queue coverage

• Provide customers with product and service information 

•  Provide product troubleshooting over the phone

• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives

• Build sustainable relationships and engage customers by taking the extra mile

• Provide accurate, valid and complete information by using the right methods/tools

• Frequently attend product / material training to improve knowledge and performance level

• Assist in training and developing new employees

• Assist with other projects outside of customer service

• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

• Review and resolve assigned inquiries/issues

• Resolve incorrect locations issues / Resolve defective cylinder issues / Rush deliveries requests

 

Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status, or disability

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Are you a MATCH?

Requirements, Education and/or Experience:

• High School Diploma or equivalent 

• Mandatory drug screen and background check

• Previous experience in a customer service role

• Strong phone and verbal communication skill along with active listening 

• Experience in SAP and Salesforce

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We care about and support our Airgas Families. This is evident not only through our competitive compensation but also through a comprehensive benefits package that includes medical, dental, and vision plans, vacation, sick time, floating holidays, and paid holidays for full-time employees. 

We provide a progressive parental leave package for our eligible Airgas parents, offering generous paid time off for the birth or placement of children,  including 14 weeks of paid child birth benefit for birth mothers on leave, as well as paid parental leave benefits for other associates. 

Additionally, we offer our employees a 401k plan with company matching funds, tuition reimbursement, discounted college tuition for employees’ dependents, and an Airgas Scholarship Program for dependent children.

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Your differences enhance our performance

At Airgas, we are committed to building a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.

We welcome and consider applications from all qualified applicants, regardless of their race, gender, sexual orientation, religion, disability or any other protected characteristic. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.

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Equal Employment Opportunity Information
 

We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. 

Please click here to view the EEO Know Your Rights poster and here to view the Pay Transparency Nondiscrimination poster. Airgas, an Air Liquide Company invites any applicant and/or employee to review the Company’s written Affirmative Action Plan or Policy Statement. This plan or policy statement is available for inspection upon request.

Airgas, an Air Liquide Company and its group of companies does not discriminate against qualified applicants with disabilities and is committed to providing reasonable accommodations to the known disabilities of such individuals so as to ensure equal access to benefits and privileges of employment. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact us by email at [email protected].

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