24WD78155

Customer Success Implementation Consultant (Water Supply)

Home or Hybrid Working

Autodesk Water is seeking a talented individual with knowledge of water supply software to assist our customers and help develop our business in the UK, Europe and the Middle East. This is an exciting opportunity to join a global market-leading software company within the civil and environmental engineering field. We focus on water management including drainage design, flood management and water supply systems.

The role can be based at home, an Autodesk office, or a combination of the two. You'll be primarily working with customers in the UK, European and Midde Eastern time zones.

The role with involve:

• Technical support of our water supply products by email, phone or video conference, taking ownership of enquiries to ensure that they are dealt with in a timely and professional manner.
• Liaison with our product management and development teams on improvements to the software.
• Short term projects, where we partner with our customers to optimise their outcomes with the software. This could include both scoping the projects and carrying them out.
• Writing articles and producing videos to explain technical aspects of the software.
• Participation in webinars to assist with the roll out of new features or complex aspects.
• We are increasingly moving in to a 'Live' environment where data is used in real time to manage a water supply network. You could be involved in deploying these environments to customer networks.

We are seeking an individual with experience of working with water supply software, preferably InfoWorks WSPro or InfoWater. Experience of live modelling or scripting would be a significant advantage as would an enthusiasm for working with IT infrastructure.

You should be someone who is patient, engaging and knowledgeable when dealing with

support enquiries, but also self-motivated, with an attention to detail when analysing the software. You must have excellent communication skills including fluent spoken and written English and strong presentation skills. A Bachelor's degree or above in an engineering or related discipline such as, Geography, Civil Engineering or Environment Science is essential.

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About Autodesk
Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk – our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.

When you’re an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us!

Salary transparency

Salary is one part of Autodesk’s competitive compensation package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, we also have a significant emphasis on discretionary annual cash bonuses, commissions for sales roles, stock or long-term incentive cash grants, and a comprehensive benefits package.

Diversity & Belonging
We take pride in cultivating a culture of belonging and an equitable workplace where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging

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