A great experience starts with you!

Join our team to help create and develop the future of live entertainment and sports in Orange County!

Once you've had a chance to explore our current open positions, apply to the ones you feel best suit you, as an applicant, you can always see your application status in your profile.

Mission: To enrich the lives in our community through shared experiences, welcoming spaces, and responsible actions.

Vision: We will be the social and entertainment center of Orange County – a place where the cultural kaleidoscope of the region converges and connects.  Our vibrant, rich collection of experiences will celebrate the diversity of our community.

Values: Be Safe | Do the Right Thing | Be Generous | Include Everyone | Make it Easy | Be Bold

Job Title:

Team Member Experience Manager

Pay Details:

The annual base salary range for this position in California is $95,000 to $115,000 per year. The starting pay for the successful candidate depends on various job-related factors, including but not limited to the candidate’s geographic location, job-related knowledge, skills, experience, education/training, internal value, peer equity, external market demands, and organizational considerations.

We are seeking a passionate and creative Team Member Experience Manager to lead the design and delivery of programs that foster connection, engagement, and appreciation across our dynamic, customer-facing organization, OC Sports & Entertainment (OCSE). This role plays a key part in shaping a positive and inclusive team culture, overseeing engagement initiatives, recognition programs, and planning and executing events for team members.

The ideal candidate is people-first, detail-oriented, and highly collaborative, with experience driving culture and morale-building efforts in high-volume environments such as hospitality, retail, or entertainment.

Responsibilities

Team Member Engagement

• Design and execute engagement strategies that align with organizational values and culture

• Support HR Business Partners, Team Members Relations, and enterprise Centers of Excellence (COE) teams with local team member engagement surveys and related action planning

• Support local leaders in driving grassroots engagement through toolkits, guidance, and best practices

• Track engagement KPIs and provide reporting to HR leadership

Recognition & Appreciation

• Manage the OCSE team member recognition program (e.g., peer-to-peer, leader-led, and milestone-based awards) following the enterprise framework

• Develop creative ways to celebrate service anniversaries, achievements, and team wins across all levels

• Partner with internal communications to amplify recognition stories and highlight culture champions

Team Member Events & Culture Moments

• Plan and execute internal team member events

• Oversee the logistics, communications, and coordination for both virtual and in-person experiences

• Collaborate with cross-functional partners (Facilities, Operations, DEI, Communications) to align events with business rhythm and seasonal needs

Culture & Belonging

• Support the delivery of culture and inclusion programs that promote belonging and team member connection at OCSE

• Partner with enterprise DEI and HRBPs to amplify inclusive experiences for all roles and backgrounds at OCSE to live our values

• Be a visible ambassador of our culture; support new hire integration and promote OCSE shared values

Qualifications:

• Bachelor’s degree in Human Resources, Communications, Hospitality, or related field (or equivalent experience)

• 3–5 years in employee engagement, internal communications, events, or HR in a hospitality, retail, or entertainment environment

• Proven ability to plan, manage, and execute large-scale internal events and recognition programs

• Strong communication, storytelling, and stakeholder management skills

• Highly organized, detail-oriented, and able to manage multiple priorities in a fast-paced setting

• Proficient in MS Office, event platforms, and survey tools (e.g., Workday Peakon, Culture Amp, Qualtrics, SurveyMonkey)

Preferred Attributes:

• Bilingual (Spanish) a plus

• Passion for hospitality, people-first cultures, and making work feel meaningful and fun

• Comfortable engaging with hourly, field, and corporate team members alike

Knowledge, Skills, and Experience

Education - Bachelor's Degree

Experience Required - 3+ Year

This position is on-site.

Company:

OC Sports & Entertainment, LLC

Our Commitment:

We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and team members without regard to race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, parental status, military service, medical condition or any protected category prohibited by local, state or federal laws.  We are firm believers that diversity and inclusion among our team members are critical to our success, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool.

Thanks for your interest in becoming part of ocV!BE!