GenAI Technician Analyst

Job Category: Information Technology

Time Type: Full time

Minimum Clearance Required to Start: None

Employee Type: Regular

Percentage of Travel Required: Up to 10%

Type of Travel: Local

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What You’ll Get to Do:

CACI is seeking a GenAI Technician Analyst to join our team supporting the U.S. Department of Homeland Security (DHS) Headquarters, Chief Technology Officer Directorate (CTOD), Artificial Intelligence and Emerging Technology (AI/ET) initiative. This team works with a federal workforce staff with technical expertise for the smooth functioning of high-visibility, department-wide AI initiatives. The successful candidate will have a demonstrated passion for exploring GenAI/AI solutions and a willingness to learn and contribute in a fast-moving, frequently changing environment.

This is a remote work eligible position.

Duties and Responsibilities:

The GenAI Technician Analyst is an entry-level role that provides operational, testing, and customer support to project teams building AI solutions.  You will work in a fast-paced environment supporting new AI product development.  This will include learning about the system(s) we are building and then providing day-to-day support for AI system end users by answering questions and resolving common issues, updating and improving documentation on AI systems and projects, conducting basic functional testing, and assisting engineers with the automation of testing for AI systems and solutions.  You will work closely with AI project teams to test and support AI and GenAI solutions throughout the software development lifecycle from early prototypes to full production release.   This entry-level role provides an environment of unparalleled opportunity to grow and advance.  

Additional responsibilities include, but are not limited to:

• Document and execute test conditions based on scripts from development teams and project managers
• Support development teams by assisting with automating test conditions
• Identify opportunities to improve testing and quality control for supported AI systems
• Engage with end-users to provide initial customer support and help in resolving questions and identifying issues  
• Document customer support queries into a ticket system and / or knowledge database
• Develop and produce informational products for stakeholders of supported AI systems in the form of fact sheets, user documentation, and/or release notes.
• Perform quality control to include reviewing and editing documents for grammar, format, and content
• Bring a collaborative, team-centric attitude and enthusiasm that encourages outreach and partnership
• Demonstrate empathy and understanding for customers and end users working with new AI technologies.

You’ll Bring These Qualifications

• Ability to obtain DoD Security Clearance
• Ability to obtain Department of Homeland Security (DHS) Entry On Duty (EOD) - Active EOD preferred
• High School graduate and 3 years of applicable work experience, or equivalent (equivalency includes AA or higher degree with <1 year of experience)
• Proficiency with MS Office Suite (Excel, PowerPoint, Word, Teams)
• Ability and desire to experiment creatively with new technologies and tools including software products, GenAI, etc. 
• Strong communicator with excellent written and verbal communications skills.
• Team player able to support and collaborate with other members of the team including developers, testers, and project managers
• Ability to work reliably and independently with some direction and management oversight.

These Qualifications Would Be Nice to Have

• User experience with GenAI text generation tools (ChatGPT, Claude, etc.) with an eye for the quality of outputs.
• Understanding of GenAI issues including hallucinations, bias, etc. that may impact truthfulness and accuracy
• Understanding of user acceptance or functional testing for technical products
• Experience in customer support ideally for questions related to software or devices
• Able to think critically about information generated by automated systems

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What You Can Expect:

 

A culture of integrity.

At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.

 

An environment of trust.

CACI takes pride in fostering a diverse and accessible culture where every individual feels supported to chart their own path. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.

 

A focus on continuous growth.

Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy.

 

Your potential is limitless. So is ours.

Learn more about CACI here.

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Pay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here.

Since this position can be worked in more than one location, the range shown is the national average for the position.

The proposed salary range for this position is:

$39,500-$79,000

CACI is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, disability, status as a protected veteran, or any other protected characteristic.