Your role

The Dialpad Business Technology team is seeking a NetSuite Functional Consultant/Administrator to join a fast-growing AI-powered cloud communications and collaboration platform company. This opportunity is ideal for someone who is looking for a broad range of responsibilities and thrives in a dynamic, fast-paced environment. This individual will be the techno-functional lead for our ERP application (NetSuite) in specially ARM, SuiteBilling, Procure to Pay, EFT,  and provide hands-on expertise for NetSuite users in the design, implementation ,testing, training and support. 

What you’ll do

• Responsible for end-end ERP systems implementation, testing, training and support.
• Collaborate with the implementation partner (SI) and respective business functions to aid successful implementation of the ERP system.
• Work with a team to develop, test, and roll-out solutions.
• Work with users to demonstrate the scripted solution and assist with any issues.
• Use industry experience, business analysis, and best practices within NetSuite to solve clients' most complex business problems.
•  Identify, evaluate and understand customer requirements to help with NetSuite set-up, configuration and customization.
• Understand As-Is and To-Be Process and perform Gap Analysis.
• Create functional and user documentations.
• Work with finance business partners to scope work and produce estimates.
• Maintain user roles/access and assign appropriate permissions/levels of access.
• Manage and prioritize multiple projects, enhancement requests and support requests.
• Provide weekly status updates to key business partners.

Skills you’ll bring

We are looking for someone who thrives on working in a high-growth, fast-paced environment, and who is very motivated to delight customers and build a large and important enterprise cloud company:

• 7+ years of experience as a Netsuite functional Consultant.
• 5+ years end-end full suite implementation experience of NetSuite.
• 3+ years in depth experience in key business processes in Suite billing , ARM and Revenue Recognition is a must.
• Proficiency in order to cash, record to report, procure to pay, cash management modules.
• Ability to understand business/operational requirements, perform gap analysis  and build solutions to meet business needs.
• Ability to test the solutions and demonstrate and train the users.
• Extensive experience with NetSuite customization, building advanced workflows and reports and training business users.
• Extensive experience with user roles/access and assign appropriate permissions/levels of access and other administrative tasks.
• Ability to independently manage individual time and tasks.
• Ability to quickly adapt to new requirements, changing situations and learn new technologies.
• Excellent verbal, written, and interpersonal skills.  Be a team player and a people person.
• Ability to operate in a fast-moving, team-oriented, collaborative environment with tight deadlines.
• Operate with a sense of urgency and prioritization.
• Inspiring leader with ability to manage direct, indirect, and matrix teams to accomplish transformational goals and best-in-class results.
• Strong presentation skills (both oral and content) for both internal and external audiences.
• Believes in and demonstrates unwavering integrity.
• NetSuite Certification such as SuiteCloud Developer Certification is highly desirable.

Benefits and perks

Benefits, time-off, and wellness

An apple a day keeps the doctor away—and it doesn’t hurt that we offer flexible time off and great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, and we reimburse for gym membership costs, a variety of wellness events, and more!

Professional development

Dialpad offers reimbursement for expenses related to professional development, up to an annual limit per calendar year.