SUMMARY:

The Operations Manager is responsible for the daily activities required to run, maintain, and service the facility’s events by performing the essential duties personally and through supervisors and subordinates.

MAJOR RESPONSIBILITIES:

• Assists the director in directing, supervising and scheduling all aspects of operations, including event conversions; building and grounds; technical services; event services, including ADA compliance; public safety; security; custodial services and parking departments.

• Coordinates the operations activities with other building departments and show-related contractors.

• Implement facility rules, regulation policies and procedures.

• Anticipate problems and appropriate solutions. Investigates, analyzes and resolves operational problems and complaints.

• Provide clear, concise, and timely communication of directives to other departments.

• Ensures that operations department receives pertinent information for most effective use of the facility and staffing.

• Assures facility readiness and smooth operation of events.

• Manages subordinate supervisors in any of the following departments: Changeover, Housekeeping, Operations, and Production.

• Responsible for the overall direction, coordination, and evaluation of these units. Carries out supervisory responsibilities in accordance with ASM GLOBAL's policies and applicable laws.

• Regular attendance is an essential job function.

• Position requires the ability to work at all ASM Global venues in Wichita and Andover.

• Other duties and responsibilities as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES:

• High school diploma/GED, Bachelor’s Degree or Technical College Degree or a combination of school and work experience, some college preferred.

• Minimum of 2 years’ experience in Supervising or Managing within a venue.

• Excellent organization skills.

• Ability to prioritize and to handle multiple projects simultaneously.

• Good written, verbal, and interpersonal skills required; ability to interact with all levels of staff including upper management.

• Ability to effectively supervise staff.

• Strong customer service skills.

• Professional presentation, appearance, and work ethic.

• Basic computer skills, email, Word, Excel, how to use fax machine, and scan documents.

• Zamboni and ice-knowledge a plus.

SUPERVISORY RESPONSIBILITIES:

Directly supervises Operations staff, carries out supervisory responsibilities in accordance with ASM GLOBAL's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding; disciplining employees in conjunction with Human Resources; addressing complaints and resolving problems.

OTHER QUALIFICATIONS:

• Ability to work with limited supervision.

• Requires ability to work flexible hours, including nights, weekends, and holidays, in addition to normal business hours.

• Must be able to speak, read and write English.

• Must have professional attitude and appearance.

• Must be able to pass a background/credit check.

PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is required to walk extensively; occasionally required to kneel, climb to high walkways or balance. The employee must occasionally lift and/or move up to 65 pounds.

This position requires work inside and outside of the building and some exposure to adverse conditions.

NOTE: The essential responsibilities of this position are described under the headings above.  They may be subject to change at any time due to reasonable accommodation or other reasons.  Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply.  VEVRAA Federal Contractor.