Join Xylem in the global mission to #LetsSolveWater! As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

We’re Hiring for a Service Operations Supervisor! 

If you are excited and passionate about helping #LetsSolveWater, consider joining our team today!  Xylem, Inc. is a leading global water technology company servicing more than 150 countries and is dedicated to solving the world’s most challenging water issues.  We are looking for individuals to join our mission by exceeding customer expectations through smart sustainable solutions.  At Xylem, you will have the opportunity to solve water by participating in our paid Volunteer Program, Xylem Watermark!

THE ROLE: The Service Operations Supervisor is responsible for managing the overall service activities within the location. This role involves leading a team of service professionals, developing and implementing service procedures, and ensuring compliance with industry standards and regulations. The Supervisor conducts regular audits, reviews service data, and collaborates with other departments to address service issues and drive continuous improvement. Key responsibilities include managing service documentation, providing training and development opportunities for staff, and reporting on service performance to senior management.

 CORE RESPONSIBILITIES:  To perform the job successfully, an individual must be able to perform each essential duty satisfactorily.

Staff Management:
• Create work schedules and assign tasks to team members
• Provide guidance and support to team members
• Address and resolve any employee issues or conflicts

Customer Service:
• Ensure high levels of customer satisfaction by addressing any concerns or complaints
• Develop and maintain strong relationships with Regional team, Managers & staff

Inventory Management:
• Monitor and maintain inventory levels of service parts and equipment
• Coordinate with procurement team to order necessary supplies
• Conduct regular inventory audits to ensure accuracy and minimize waste

Budgeting and Cost Control:
• Develop and manage service department budget
• Identify and implement cost saving measures
• Monitor expenses and ensure they are within budget guidelines

Quality Control:
• Establish and maintain quality assurance standards for service department
• Conduct regular inspections and audits to ensure compliance
• Implement corrective actions as needed to improve service quality

Safety and Compliance:
• Ensure service department follows all safety regulations and guidelines
• Develop and implement safety training for service technicians
• Stay up-to-date on industry regulations and make necessary adjustments to comply

Reporting and Communication:
• Prepare and present regular reports on service department performance
• Communicate regularly with upper management on service operations and any issues or concerns
• Collaborate with other departments to improve overall company performance.

Team Management:
• Understand team dynamics and effective management practices. Supervisors should be adept at balancing individual tasks with overseeing team performance.
• Conflict Resolution: Ability to address conflicts within the team professionally and constructively.
• Motivational Skills: Inspire and motivate team members to achieve their best.
Adaptability:
• Supervisors often encounter changing priorities and unexpected challenges. Being adaptable and flexible is crucial.
• Decision Making: Make informed decisions based on organizational goals and guidelines.

High Impact Behaviors:
• Leadership by Example: Supervisors should model the behavior they expect from their team. This includes demonstrating a strong work ethic, integrity, and commitment to the organization’s values.
• Team Engagement and Development: Supervisors need to actively engage their team members, recognizing their strengths and providing opportunities for skill development. This also involves offering constructive feedback and fostering a supportive team environment.
• Operational Efficiency: Supervisors should strive for continuous improvement in processes, ensuring that the team works efficiently and effectively. This includes setting clear goals, monitoring progress, and adapting strategies as necessary.

 

QUALIFICATIONS:

• Relevant mechanical background, service experience or supervisory role.
• In-depth understanding of inventory management principles and practices.
• Experience with developing and implementing inventory management policies and procedures.
• Excellent organizational and time management skills.
• Strong analytical and problem-solving abilities.
• Effective communication and interpersonal skills.
• Proficiency in inventory management software and systems.

Job postings will include a wide salary range, with each role's pay falling within that range. The starting salary is based on factors such as skills, experience, location, and market conditions.

Xylem does not provide visa sponsorship for this position

DAY IN THE LIFE:

In this role, the working environment is based in a shop with the potential for outdoor field support, weather extremities, use of PPE, exposures to high heat and the physical demands may include but not limited to regularly sitting, standing, lifting up to 75 lbs. In addition, this role may require 15-20% of time in the field.

SALARY: 

The estimated salary range for this position is $70k - $90k. Starting pay is dependent on multiple factors, such as skills, experience and work location, and is not typically at the top of the range.  At Xylem we offer a competitive compensation package with a generous benefit package, including Medical, Dental, Vision plans, 401(k) with company contribution, flexible time off, paid parental leave and tuition reimbursement.

At Xylem, we embrace diversity and strive to create avenues where employees feel valued and appreciated through our DE&I initiatives and Employee Resources Groups (ERG).  Xylem is proud to be an Equal Employment Opportunity and Affirmative Action workplace.  Xylem prohibits discrimination, harassment of any kind and does not discriminate in employment on the basis of race, color, religion, sex or sexual orientation (including pregnancy and gender identity), national origin, political affiliation, marital status, medical conditions or disability, genetic information, age, or other non-merit factors.

Join the global Xylem team today!  Xylem is a team creating advanced technology solutions to the world’s water challenges through developing new technologies and services that will improve the way water is used, conserved, and re-used in the future is central to our work. Our products and services move, treat, analyze, monitor, and return water to the environment, in public utility, industrial, residential, and commercial building services settings. Xylem also provides a leading portfolio of smart metering, network technologies and advanced analytics solutions for water, electric and gas utilities.

Disclaimer: The information listed within this job description is designed to indicate the general nature of work expected for this position and shall not be viewed as a comprehensive inventory of all duties, responsibilities, and qualifications required in this position.  Employees must be able to perform the essential functions of the position satisfactorily and if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job absent undue hardship.  Xylem reserves the right to modify this job description or assign other duties to this position as needed.

Salary range:

$62,000.00 - $99,000.00

Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of diversity, equity and inclusion in driving innovation and allowing us to compete more effectively around the world.