FIND YOUR 'BETTER' AT Blue Care

We don’t simply believe in being ‘The Best’. We believe in better - because there’s no limit to how far ‘better’ can take us.

We believe in empowering every one of our people to find their 'better' - in the work they do, the career they build, the life they live and the difference they make. So that together we can support even more people - including our own - to live Healthier, Longer, Better Lives.

If you believe in better, we’d love to hear from you.

About the Role

Responsible for overseeing the daily operations of the clinic, ensuring efficient and effective delivery of patient care. As the Clinic In Charge, you will be accountable for managing the nursing and healthcare assistant staff, fostering a collaborative and patient-centered work environment.Responsibilities:

Clinic Operations Management
Develop and implement policies, procedures, and workflows to optimize clinic operations and patient flow
Oversee scheduling, inventory management, and equipment/supplies procurement to support seamless clinic functioning
Monitor and analyze key performance metrics to identify areas for improvement and drive operational excellence
Serve as the primary point of contact for facilities management, IT support, and other operational partners
Handle billing to insurance companies and clients
Back up  nursing  services  during  shortage  of  manpower  including  injection  services, blood collection, medicine dispensing, laboratory sample handling
Handle verbal and written complaint with investigation
Assist in network doctor / medical practitioner recruitment

Team Leadership
Manage and provide guidance to the nursing and healthcare assistant staff, including hiring, training, scheduling, and performance management
Foster a positive, collaborative team culture focused on delivering exceptional patient care
Identify training needs and coordinate professional development opportunities for the clinical team
Serve as a clinical subject matter expert, providing coaching and support to the team as needed

Regulatory Compliance
Ensure the clinic operates in full compliance with all relevant healthcare regulations, policies, and standards
Coordinate with quality assurance and risk management teams to maintain accreditation and mitigate operational risks
Oversee the implementation and maintenance of robust record-keeping, documentation, and reporting systems

Requirements:
Higher Diploma or equivalent in Nursing, Healthcare Administration, or a related field with minimum 8 years of experience in a clinic or healthcare facility operations role, with at least 2 years in a supervisory capacity
Registered with the Hong Kong Nursing Board and holding a valid practicing certificate
Experience in blood taking and clinical procedures
Strong leadership, problem-solving, and interpersonal skills to effectively manage a diverse clinical team
In-depth knowledge of healthcare regulations, policies, and best practices
Effective communication and stakeholder management skills, both internally and externally

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.