Role Description:

• Responsible for receiving inbound calls to resolve customer queries & make outbound calls to perform collection attempts.
• Analyze accounts and achieve collection targets as per Dialer Strategy
• Responsible for overseeing collection activities of all the active customers of North America & Canada customers.
• Manage collections and provide early stage customer service to avoid any customer complaints.
• Coordinate with cash applications team for accurate application of funds and remittance advice.
• Work on disputes of assigned portfolio to drive resolution/closure.
• Work on unapplied cash of assigned portfolio.
• Manage portfolio review calls with internal/external stakeholders.
• Process adjustments, write off, netting requests, refunds
• Account Reconciliations
• Maintain daily adherence as per business requirements
• Analyzing daily AR reports to drive cash collection

Requirement and Qualifications:

• Graduate/Postgraduate/Master’s degree in Commerce
• 3-5 years of experience required in North America/Canada Collections
• Proficient in both verbal & written communication with excellent American pronunciation
• Proficiency in GETPAID/Collection tools.
• System knowledge in ERP’s - Oracle, ADMIN/CARMS, COMPASS, Account Ledger, IBS, NexGen etc.
• Work experience in a shared service contact center in mandatory