Established in 2010, the Energy Research Institute @ NTU (ERI@N) is a pan-university research institute that focuses on systems-level research for tropical megacities. It performs translational research that covers the energy value chain from generation to innovative end-use solutions, motivated by industrialisation and deployment. ERI@N has multiple Interdisciplinary Research Programmes which focus on translational Research, Development & Deployment which focus on specific area of the energy value chain, and a number of Living labs and Testbeds which facilitate large scale technology deployment enabling validation and demonstration of real world applications.

For more details, please view https://www.ntu.edu.sg/erian

We are looking for a Project Officer to take care of ERI@N IT related issues like setting up of computers, trouble shooting, planning for IT resources, capacity planning, operations supports, etc.

Key Responsibilities:

• Assist on IT related issues like setting up of computers, trouble shooting, planning for IT resources, monitor system resource utilization and etc

• Perform general maintenance on IT equipment, system upgrades, liaise with vendors and other IT personnel for problem resolution, such as: basic network troubleshooting in windows and linux using command prompt or Terminal troubleshooting of software or web browser compatibility issue for applications. Installation, and updating of window server 2012 and 2016, window 10, 8 and 7 OS. Including installation of linux OS

• Adding computer to domain, adding of network printers, and installation of server Roles and features.

• Identifies, diagnoses, and resolves network problems

• Deal with administrative matters which include purchases, related to IT equipments

• Assist with event on IT and AV matters - Audio Video and photography support

• Maintain network, CCTV system, workstation, servers, and notebooks within company

• Support Level 1 to level 2 IT support. Include software installation for user

• Familiar with Installation, and updating of window server 2012 and 2016, window 10, 8 and 7 OS. Including installation of linux OS. Adding computer to domain, adding of network printers, and installation of server Roles and features.

• Adding of local user for local system for common use workstation

• Able to deploy and update in house AV(Symantec EndPoint) software to all  workstation, servers, and notebooks

• Able to support and administrate NAS file sharing access.

• Conduct Training and guidance to users.

• Manage IT Assets, keep track of new and existing IT assets, including loan items and reporting of damage IT assets return by staff.

• Manage software licenses

• Processing IT asset clearance for staff leaving the company.

• Operation support and other tasks as assigned by supervisor

Job Requirements:

• Bachelor’s / Diploma (for PO and Research Assistant equivalent) in IT operational support or related field

• At least 1-2 years of relevant experiences in similar role / technical hands-on experience in IT operational supports/ helpdesk

• Meticulous, organized, able to prioritize and multi-task

• Good written and oral communication skills

• Proficiency in MS office is preferred.

• Interpersonal skill (e.g. Ability to work independently / develop solutions under strict timelines, meticulous and eye for details / excellent organizational / time management skills)

We regret to inform that only shortlisted candidates will be notified.

Hiring Institution: NTU