Huron is a global consultancy that collaborates with clients to drive strategic growth, ignite innovation and navigate constant change. Through a combination of strategy, expertise and creativity, we help clients accelerate operational, digital and cultural transformation, enabling the change they need to own their future. 

Join our team as the expert you are now and create your future.

Responsible for driving operational excellence and innovation within the Center of Excellence (COE). This role focuses on standardizing tools, improving processes, and enabling cross-functional collaboration to deliver high-impact solutions across multiple projects and personas.

Key Responsibilities:
• Tool & Process Optimization
• Lead initiatives to standardize tools and dashboards and enhance usability of Smartsheet and SharePoint.
• Conduct thorough analysis of existing processes to identify inefficiencies and areas for improvement.
• Develop and implement process improvement strategies.
• Create and maintain detailed documentation of processes, including process maps, workflows, and standard operating procedures (SOPs).
• Ensure that all process changes are well-documented and communicated across the organization.
• Program Management
• Deliver COE overviews and present various audiences, including leadership and new hires.
• Deliver trainings based on CoE needs.
• Lead process improvement projects from inception to completion, ensuring timely delivery and adherence to project goals.
• Coordinate with cross-functional teams to gather requirements, develop solutions, and implement changes.
• Regularly report on progress and outcomes to of key performance indicators (KPIs), used to measure the success of process improvement initiatives, to the CoE leadership and stakeholders.
• Analyze data and create custom reports for senior management.
• Collaboration & Enablement
• Foster partnerships across teams to improve workflows and knowledge sharing.
• Mentor and empower team members to adopt best practices and innovative solutions.
• Act as a change champion for methodology, process improvement and innovation.
• Provide training and support to employees on new processes and best practices.
• Innovation & Continuous Improvement
• Drive adoption of new tools through the development of training materials and conducting workshops to promote a culture of continuous improvement.
• Identify opportunities for automation in our current internal processes.
• Support creation and rollout of a centralized knowledge base.
• Support standardization and continuous improvement efforts.
• Stakeholder Engagement
• Collaborate with key stakeholders to understand their needs and ensure alignment with process improvement goals.
• Act as a liaison between the CoE and other departments to facilitate smooth implementation of process changes.

This list of responsibilities is not exhaustive, and the employee may be required to perform duties outside of this list.
Required Skills & Competencies:
• Strong project management, organizational and analytical expertise.
• Proficiency in Smartsheet, SharePoint, and digital collaboration tools preferred.
• Excellent communication, collaboration and presentation skills.
• Ability to lead cross-functional teams and manage complex initiatives.
• Strong commitment to process improvement and innovation.

Position Level

Associate

Country

India