Job title: Senior Customer Fulfilment Coordinator

• Location: Reading, UK
• Work Arrangements: Hybrid Working – 3 days in the office, 2 days remote

About the job

As Senior Customer Fulfilment Coordinator within our Customer Service team, you'll sit at the heart of our supply chain operations - ensuring the right products reach the right customers at the right time, every time. Based in Reading, UK, you'll play a central role in our customer fulfilment operations - managing day-to-day supply execution, driving cross-functional collaboration, and making real-time decisions that directly protect patient access to our medicines and vaccines.

Ready to get started?

Join a global network that powers how Sanofi delivers - seamlessly, purposefully, and at scale. In Manufacturing & Supply, you'll help reimagine how life-changing treatments reach people everywhere, faster

About Sanofi:

We're an R&D-driven, AI-powered biopharma company committed to improving people's lives and delivering compelling growth. Our deep understanding of the immune system – and innovative pipeline – enables us to invent medicines and vaccines that treat and protect millions of people around the world. Together, we chase the miracles of science to improve people's lives.

Main responsibilities:

• Manage daily S&OE execution: proactively forecast shortages and OOS issues 4 weeks ahead; apply short-term stock management to steer Stock in Trade and SIT performance.
• Make critical fulfilment decisions: determine product allocation, backorder policies, batch eligibility for short shelf-life products, and OOS/shortage thresholds; communicate mitigation actions (delays, substitutions, quantity modifications) to stakeholders.
• Monitor end-to-end fulfilment performance through analytics and reporting: prepare KPIs (S&OE, OTIF, RCA) and key monthly reports; identify inefficiencies and drive continuous improvement.
• Ensure quality, compliance, and risk management: support product recalls with the Quality Team, manage obsolescence and destructions, maintain audit records, and ensure all activities comply with wholesale licence and GDP standards.
• Coordinate across internal and external partners: work with warehouse, 3PL, supply planning, commercial teams, and customers; attend key customer meetings; enable SC Customer Engagement communications.
• Provide vaccine operational support (Flu, Yellow Fever, EMP forms); act as key point of contact for CEP upgrades; create and maintain Supply Chain SOPs and Work Instructions.
• Collaborate with supply planning and SCBP to ensure sufficient local product supply; support month-end closing and sales objective execution.

About you

• Demonstrable experience in Customer Fulfilment, supply chain operations, or related functions in biopharma, with proven ability to manage complex, multi-stakeholder processes.
• Strong analytical skills with proficiency in SAP, CCM, and MS Office; ability to interpret data, identify root causes, and drive process improvements.
• Excellent communication and negotiation skills; demonstrated ability to influence and collaborate across functions without direct authority.
• Strong understanding of downstream biopharma processes, local trade environment, and wholesale/distribution operations; knowledge of GDP and quality management systems.
• Skilled in scenario planning, risk/benefit analysis, contingency planning, and problem-solving; ability to anticipate consequences and identify mission-critical issues.
• Bachelor's degree; fluent in English.

Why choose us?

• Transform lives worldwide by delivering life-changing treatments anywhere, anytime.
• Grow, thrive, and make an impact in a workplace that empowers you to bring your best self every day, with pride.
• Develop new skills, explore cross-functional roles, and work in an environment that values growth and discovery.
• Be part of an organization that invests in people, technology, and sustainability, leading the industry in low-carbon manufacturing and digital transformation.
• Enjoy outstanding benefits, including flexible working options, comprehensive healthcare, and well-being programs designed to help you thrive.

We are proud to be a Disability Confident Employer, committed to offering interviews to candidates who request consideration under the Scheme and meet the minimum requirements for this role.

If you have a disability and require adjustments for the interview process, please email us at [email protected]. We are dedicated to ensuring an inclusive and supportive experience for all applicants.

#LI-EUR

Pursue progress, discover extraordinary

Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people.

At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity.

Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com!