Project Role : Application Tech Support Practitioner
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : Infrastructure Service Management
Good to have skills : Change Management
Minimum 3 year(s) of experience is required
Educational Qualification : Bachelors degree in information technology Engineering or related field 4 to 6 years of experience required ITIL V3 or ITIL 4 Certification and other professional certifications a plus

Summary: As an Infrastructure Service Management professional, you will be responsible for providing technical support to clients and ensuring the smooth functioning of systems and applications. Your typical day will involve interfacing with clients, identifying and resolving issues, and ensuring quality service delivery. Roles & Responsibilities: - Takes the ownership of the Critical Incident and ensures the analysis of its business impact and the coordination / driving of the resolution by synchronizing efforts and bringing together the relevant resolution teams. ?- Chairs the Critical Incident Management technical bridges meetings. ?- Acts as a liaison with team managers of all Technical Experts (or support teams) to ensure swift resolution of incidents within SLA targets. ?- Responsible for Communication to the Management for all Critical incidents. ?- Contributes to the activation of ad hoc communication plans for specific Critical Incidents. ?- After the Critical incident resolution, coordinates the Post Incident Review with the involved Delivery teams. ?- Ensures that, following the resolution of each P1 Incident, Problem Management is initiated to diagnose the underlying cause of the Incident. ?- Ensures terminology used (technical or business) is understood by both business and technical teams. Professional & Technical Skills: - Must To Have Skills: Strong understanding of Infrastructure Service Management. - Good To Have Skills: Experience with Change Management. - Able to work to agreed timescales and SLA’s. - Good working knowledge of data analysis techniques. - Good working knowledge of standard reporting tools and techniques. -Good working knowledge of the ServiceNow ITSM tool. - Ability to communicate, both verbally and in writing. - Able to demonstrate an ability to work collaboratively with stakeholders and other IT teams including those in other time zones. Additional Information: - The candidate should have a minimum of 3 years of experience in Infrastructure Service Management. - This position is based at our Gurugram office.

Bachelors degree in information technology Engineering or related field 4 to 6 years of experience required ITIL V3 or ITIL 4 Certification and other professional certifications a plus

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with 750,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com

Equal Employment Opportunity Statement

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.