Job Description:

Identify, develop and implement best practice improvements to support the deliveries of our multi-faceted Patient Support Services Data and Analytics teams within the Centralized Outsourcing Operations Hub (COOH). Our team is a collaborative and intellectually curious group of people with a unique blend of backgrounds and experience. We are continually pushing each other to improve our data solutions and are in search of an Operational Effectiveness Analyst to drive requirements gathering, team organization, cross-team coordination and outward communication for the team. Working alongside our operational effectiveness leaders, the analyst will help identify and deliver process improvements which enhance the operational delivery mechanisms of our Data Integration Services and Analytics teams.

About the Operational Effectiveness Analyst:

Proven: You have a solid background in process improvement and are familiar with the detailed operational delivery of data solutions. You have good knowledge of different project delivery and management systems (MS Teams, Smartsheet, or JIRA are a plus) and are keen to broaden your experience. You have exceptional attention to detail. Knowledge of project management methodologies and Lean or Six Sigma training is a plus.

Collaborative:

You have the desire to collaborate with a diverse global team and are interested in establishing relationships with team members, clients and vendors. Asking questions comes naturally to you and you aren’t afraid of researching to find the answers.

Resourceful:

Enhancing efficiencies that make it easier for you and your team to deliver motivate your day-to-day approach to work. You are willing to explore new approaches, try new things and while you may not know all the answers, you have a proven track record of working through difficult challenges by independently researching potential directions, collaborating with others, and iterating to find solutions. Prioritizing deliverables, finding efficiencies, and improving processes are all part of your mindset.

Primary job responsibilities include:

• Detailed, end-to-end project ownership with broader IQVIA colleagues
• Project information gathering, scoping and communication
• Navigating resource prioritizations and timelines across parallel workstreams
• Handling escalation in-take and supporting other project problem-solving needs
• Drafting internal and external communications on behalf of the team
• Capturing, storing and distributing meeting minutes and project trackers
• Project coordination and scheduling
• Documentation development and maintenance
• Project management tools and case oversight (CSM/ Jira/ SmartSheet etc)

Required Skills:

• Clear and strong communication skills with proficient note taking abilities
• Detailed organizational skills and understanding of project/team management tools; Familiarity with SharePoint, MS Teams, SmartSheet, and/or JIRA preferred
• Strong time management and ability to navigate multi-faceted projects
• Proactive mind-set with a willingness to learn and ask questions
• Bachelor’s degree or equivalent experience

This position has the potential to be home or office-based and will involve collaboration with a globally-distributed team at IQVIA.

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com

We are committed to providing equal employment opportunities for all, including veterans and candidates with disabilities. https://jobs.iqvia.com/eoe

IQVIA’s ability to operate and provide certain services to customers and partners necessitates IQVIA and its employees meet specific requirements regarding COVID-19 vaccination status. https://jobs.iqvia.com/covid-19-vaccine-status

The potential base pay range for this role, when annualized, is $70,500.00 - $117,500.00. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.