Director of Resilience

Mission: Your mission is to ensure that the developers worldwide know that they can depend on Groq to build mission critical inference workloads. They have this trust knowing that even if things go wrong, Groq will respond swiftly and transparently and ensure that failure doesn’t repeat.

Outcomes:

Establish and Lead the Incident Management Function: Refine operational practices to ensure consistent and timely responses to service disruptions by building a globally distributed team of incident managers.Coordinate Maintenance Activities: Maintain a list of maintenance activities impacting customers, ensure proper planning and risk mitigation, and handle events with rigorous communication protocols.Drive Training and Follow-Up Actions: Provide training to enhance incident response, oversee debriefs for continuous improvement, and implement remediations promoting operational excellence.Develop Business Continuity and Crisis Management Strategies: Collaborating with cross-functional teams including Data Center, Infrastructure, Finance, IT, Legal, Security, and HR teams to prepare for large-scale incidents. In doing so prepare the company for scenarios such as natural disasters affecting data centers, cyber attacks on business operations, employee safety incidents, and widespread internet connectivity issues.Risk Mitigation and Organizational Preparedness: Establish protocols for rapid recovery and minimal operational disruption during crises. Act as a key advisor to executive leadership on resilience and risk management.Customer-Facing Accountability and Documentation: Serve as a customer-facing representative, ensuring transparency in how we handle service failures and maintain continuity. Develop clear documentation of procedures and leverage customer feedback for improvement.

Ideal candidates have/are

• Extensive Experience in Resilience Leadership: Minimum of 10 years in incident management, business continuity, or crisis management roles. Proven track record of building teams and leading resilience programs in modern technology companies. Experience managing globally distributed teams and coordinating across time zones.
• Domain expertise in Incident and Crisis Management: Strong understanding of incident management frameworks and best practices. Expertise in business continuity planning and crisis management strategies. Ability to anticipate potential risks and develop effective mitigation plans.
• Exceptional Leadership and Communication Skills: Demonstrated ability to lead, motivate, and develop high-performing teams. Excellent communication, negotiation, and interpersonal skills. Proven capability to influence and drive change across an organization.
• Collaborative and Cross-Functional Engagement: Ability to work effectively with technical and non-technical teams, including Data Center, Infrastructure, Finance, IT, Legal, Security, and HR. Experience in fostering collaboration across departments to achieve common goals.
• CI/CD Practices: Experience working with teams who rapidly release software and mitigate risks by ensuring high test coverage and small incremental changes.
• Data Center/Hardware Exposure: Experience working with data center operations, telecommunications, and computer hardware.
• Passion for Resilience and Reliability: Committed to building dependable and efficient systems. Enthusiastic about fostering a culture of resilience and continuous improvement. Dedicated to safeguarding the organization’s operations and reputation.

Attributes of a Groqster:

• Humility - Egos are checked at the door
• Collaborative & Team Savvy - We make up the smartest person in the room, together
• Growth & Giver Mindset - Learn it all versus know it all, we share knowledge generously
• Curious & Innovative - Take a creative approach to projects, problems, and design
• Passion, Grit, & Boldness - no limit thinking, fueling informed risk taking

If this sounds like you, we’d love to hear from you!

Compensation: At Groq, a competitive base salary is part of our comprehensive compensation package, which includes equity and benefits. For this role, the base salary range is $257,000 to $354,000, determined by your skills, qualifications, experience and internal benchmarks.