About AvePoint

Collaborate with confidence. AvePoint provides the most advanced platform to optimize SaaS operations and secure collaboration. More than 9 million cloud users rely on our solutions. Our SaaS solutions are also available to managed service providers via more than 100 cloud marketplaces, so they can better support and manage their small and mid-sized business customers. Founded in 2001, AvePoint is a five-time Global Microsoft Partner of the Year and headquartered in Jersey City, New Jersey. For more information, visit https://www.avepoint.com.

Job Overview:

As a Project Analyst (Intern) in AvePoint, you'll gain hands-on experience across various facets of information technology, focusing on business analysis, project management, data migration, and technical support. This internship provides a unique opportunity to work within a software integration service provider setting, where you'll engage with diverse clients and projects, honing your skills in both client-facing and technical roles.

Key Responsibilities:

1. Business Analysis:
• Collaborate with clients to document down and fine-tune business requirements.
• Analyse client needs and propose IT solutions aligned with product/technology offerings.
• Assist in the development of functional specifications and use cases.
• Assist in system integration test and user acceptance test.
2. Project Management:
• Support project managers in planning, scheduling, and tracking project activities.
• Coordinate with internal teams and external stakeholders to ensure project deliverables are met on time and within budget.
• Assist in risk assessment and mitigation strategies.
3. Data Migration:
• Participate in data mapping and data cleansing activities.
• Assist in the execution of data migration plans, ensuring data integrity and accuracy throughout the process.
• Collaborate with technical teams to troubleshoot data migration issues and perform validation tests.
4. Technical Support:
• Provide technical assistance to clients and end-users, addressing inquiries and resolving issues related to products and services.
• Assist in software installation, configuration, and troubleshooting.
• Escalate complex technical issues to senior team members for resolution.

Qualifications:

• Currently pursuing a bachelor’s or master’s degree in Information Technology, Computer Science, Information Systems Management, or a related field.
• Strong analytical and problem-solving skills, with the ability to understand and document complex business processes.
• Excellent communication and interpersonal skills, with the ability to interact professionally with clients and team members.
• Basic understanding of project management principles and methodologies.
• Ability to adapt to a dynamic and fast-paced vendor environment.
• Familiarity with data migration concepts, including data mapping and validation, is advantageous.
• Prior experience in customer service or technical support roles is advantageous.
• Mandarin-speaking is advantageous.

Duration and Compensation:

This is a 6-month internship position with the possibility of extension based on performance and organisational needs. Compensation will be provided in accordance with applicable laws and company policies.

Benefits:

• Exposure to diverse clients and projects within an IT service provider environment.
• Hands-on experience in business analysis, project management, data migration, and technical support.
• Mentorship from experienced professionals in the IT industry.
• Opportunity to develop valuable skills and expand your professional network.

How to Apply:

Interested candidates should submit their resume outlining their qualifications and interest in the position. Interviews will be conducted to assess candidate suitability and fit for the role. Only shortlisted candidates will be contacted.


AvePoint is proud to employ talent from many different backgrounds, experiences, and identities. We believe that diversity and inclusion drives our success and is at the core of how we hire, communicate, and collaborate to deliver value and excellence. We are committed to fostering an environment where people can bring their whole selves to work and feel a sense of belonging, and we continue to work toward creating a workforce that represents the diversity of our customers and communities.