PointClickCare is a leading North American healthcare technology platform enabling meaningful care collaboration and real‐time patient insights. For over 20 years, the company has been focused on realizing its vision: to help create a world in which providers and plans can confidently deliver frictionless care. Since its inception, PointClickCare has grown exponentially, with over 2,200 employees working to impact millions across North America. Recognized by Forbes as one of the top 100 private cloud companies and acknowledged by Waterstone Human Capital as Canada’s Most Admired Corporate Cultures, PointClickCare leads the way in creating cloud-based healthcare software.
At PointClickCare, we offer a wealth of opportunities and a vibrant culture that empowers our employees. Our dynamic environment is the perfect place to advance your career while engaging in meaningful work alongside incredible colleagues. Here, you’ll discover a space where your talents can thrive, your career can grow, and your work will have a lasting impact on healthcare across North America. We believe that work becomes profoundly fulfilling when driven by a higher purpose.
Join us and be part of a team that is making a real impact.
About the Team:
You will work on a team of Product Managers who wake up daily to solve the problems of our Senior Living customers. The team is highly collaborative, laser focused on winning Senior Living and building products that delight our customers. The team works closely with all other business functions during launch activities and assists where needed.
About the Role:
This Product Manager role will execute to the Senior Living product strategy by working day to day with the Senior Living product team and development teams using scrum/agile to break down features to deliver value to customers incrementally. The Product Manager will understand business problems, user jobs to be done and collaborate with customers, designers, engineers and leaders to provide solutions that simplify and delight users.
Duties and Responsibilities:
• Conducting reviews of care and service delivery workflows and associated services in Senior Living.
• Track in-market adoption and success of production content solutions.
• Stay abreast of changing customer needs and industry trends, monitoring research and market data.
• Collaborate with Software Commercialization, Sales, Engineering, Professional Services, Customer Success, and other functions to ensure successful product launches and releases.
• Understand the broader product portfolio and how solutions work together to create value for customers.
• Prioritize product investments and trade-offs using data-driven analysis and good judgement that aligns with business goals and priorities.
• Use qualitative and quantitative techniques to understand current and future customer and user needs and pain points.
• Collect and summarize customer feedback to drive satisfaction and adoption.
• Drive results through effective communication – build rapport, anticipate and prepare for questions, communicate clearly and calmly under pressure and be a good listener.
• Maintaining performance standards if working remotely (where applicable).
• Represent PointClickCare with a high degree of knowledge, integrity, and professionalism.
• Participate in industry events, and lead customer and partner facing engagements as a product expert.
• Inspire, energize, and motivate cross-functional teams.
Qualifications and Experience:
• 3-5 years working in Product management, preferably in the healthcare space.
• Bachelor’s Degree in Informatics, Computer Science, Healthcare-related field of study; Preferred, not required.
• Solid track record of managing products, innovation, and a general curiosity and drive for building great products with great user experience.
• Skilled multi-tasker with ability to work through ambiguity and derives energy from a complex, dynamic, and challenging environment.
• Proven ability in influencing stakeholders, executing product priorities, and driving business results.
• Strong strategic, analytical, and critical thinking skills, with an ability to identify the most important things amongst many important things.
• Strong oral, written, and listening communication skills with internal and external stakeholders.
• Solid understanding of Agile and Design Thinking methodologies.
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It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact
[email protected] should you require any accommodations.
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[email protected]
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