Solution Design Lead (Contact Center) - 6 to 10 yrs - Bangalore/Pune/Chennai/Gurgaon

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

About this Team:

In-house team focusing on development and customization of IVR applications for Financial Institutions and Banks

What you will be doing

• Should be able to understand business requirements and propose solutions basis compliance and security related needs.

• Ability to juggle multiple projects and priorities

• Defining the vision for the team’s product

• Creating a product road map based on this vision

• Overseeing all stages of project creation including design and development

• Monitoring and evaluating product progress at each stage of the process

• Participating in Scrum meetings and product sprints

• Strong in Documentation with experience of working in an Agile based delivery model.

What you bring

• 5 to 12years of relevant experience as Solution consultant for Contact Center Technologies like IVR, ACD, Workforce Management, Omnichannel, SIP trunk etc.

• Strong knowledge of Contact Center environment and related technologies.

• Experience in the designing, RFP response basis client requirement to propose contact center solutions (Cloud / hosted).

• Strong problem solving and troubleshooting skills and familiarity in monitoring and instrumentation tools.

• Hands-on experience in the implementation of ACDs, IVR,

What we offer you 

• An exciting opportunity be a part of World’s Leading FinTech Product MNC

• To be a part of vibrant team and to build up a career on core banking/payments domain

• A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities

• A broad range of professional education and personal development possibilities – FIS is your final career step!

Privacy Statement

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Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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