Your way to impact:

• Collaborate with a team of product managers, architects, engineers, branding experts, and partners within UX team to envision and iterate a highly desirable, technically feasible and economically viable vision of Product experience.  

• Partner with Product Management to integrate and prioritise UX requirements into product roadmaps.  

• Provide creative direction and contribute to the thought leadership around design processes within the organisation.  

• Collaborate with the design team to help establish best practices as well as work hands-on creating design deliverables such as sketches, wireframes, high fidelity mockups, design system components, prototypes, personas, research plans, and other types of presentations.  

• Oversee and uplevel the craft of the implementation of designs across the product suite so that our customers receive a cohesive product experience.  

• Improve your team’s work by asking for and offering feedback from other product designers and cross-functional teammates. 

Your day-to-day:

• Lead in identifying and solving complex customer problems, proactively addressing gaps in the customer journey, and defining their needs through comprehensive user research and data insights. 

• Utilize insights effectively to shape customer-centric product strategies, influencing product direction and driving meaningful impact on the overall user experience. 

• Act as a vital liaison between design, product management, and engineering teams, facilitating effective collaboration and communication across all stakeholders. 

• Present compelling design rationale and skillfully negotiate for user needs, leveraging strong communication skills to articulate design concepts and persuasively influence decision-making processes. 

• Demonstrate mastery in design tools and techniques, consistently producing work that sets the standard for others and actively contributing to the evolution of design processes and methodologies within the organization. 

• Independently manage intricate projects from inception to completion, overseeing all aspects of project execution and ensuring the successful delivery of high-quality design solutions. 

• Drive strategic change initiatives, advocating for user-centric approaches, improving workflows, and implementing new technologies to enhance the overall user experience. 

• Effectively articulate the ROI of design decisions to stakeholders at all levels, demonstrating the value of design in driving business outcomes and fostering stakeholder buy-in and support. 

What do you need to bring:

• Bachelor's degree / Master's degree with 9 -15 years of experience in design, research, or related fields, demonstrating a proven track record of leadership and impact in previous roles.

• Extensive experience designing products and platforms, including native apps, with a focus on delivering exceptional user experiences for both consumer and enterprise audiences, including expertise in systems design. 

• Knowledge or expertise in financial services or adjacent fields is highly advantageous, demonstrating an understanding of industry-specific challenges and opportunities. 

• Proficiency with standard design and prototyping tools like Figma, Miro, Asana, and similar platforms, with the ability to leverage these tools effectively to drive design excellence and innovation. 

• Demonstrated curiosity and a passion for pushing boundaries, delighting customers, and delivering meaningful impact, with a strong drive to continuously learn and grow.