Position: Customer Operations Support 

Location: Dublin, Ireland 

Contract: 12 months contract (with view to extension) 

Work Hours: Mon-Sun from 6am to 10pm including Bank Holidays

Location: D18

About the team:

Fast-paced and dynamic, this Operations team works with both TV and Film studios as well as post-production houses throughout the world to facilitate content ingestion, processing, and publishing of both Hollywood and independent/regional movies to one of the major Transactional Video On Demand services rapidly expanding worldwide.

About the role:

As a T1 Operator in Customer Operations Support your main responsibility is to provide end-to-end operational support in all aspects of digital content distribution. You will be working with cross-functional teams to collaborate on launch projects with high visibility and maintain day-to-day operations. A T1 Operator will be expected to help educate our partners on industry standards and provide efficient solutions to ops blockers. It is important to be both flexible and versatile in this role as responsibilities will shift and additional tasks will be required of a T1 Operator throughout the continued development of the team. Based on client requirements, you might need to work agile with different workflows and use the languages skills listed on your resume.

About You:

You are curious, enthusiastic, and a quick learner who can work both independently and collaboratively on a tight deadline. You apply sound judgment when dealing with sensitive information which may require escalation. You are professional and communicate well with team members from all levels. You are organized and know how to prioritize effectively. You adapt well to changes and make quick adjustments to make accommodations. You are confident of what is within your scope and are able to escalate issues without making assumptions.

Your responsibilities include:

• Liaise between the ops team and the partner
• Ensure available content is ordered, delivered, ingested, reviewed and goes live on time
• Perform content review to ensure that films/episodes adhere to client policy and legal guidelines.
• Identify common errors in digital files including, but not limited to:
• Product metadata and creative asset
• Audio levels, mapping and sync
• Video issues (digital hits interlacing, motion problems)
• Identify common errors in digital files including, but not limited to:
• Track and organize top priority titles
• Educate partners on our platform policies and industry standards
• Contribute to internal resources and associated communication documents to help manage partner relationships and development efforts

Minimum Qualifications:

• A bachelor’s degree or relevant experience
• 1+ years of customer service / partner management experience
• Proven written and oral communication skills
• Intermediate Knowledge of Microsoft Office Suite and Google Workspace
• Proven ability to work on a tight daily deadlines across multiple workflows

Preferred Qualifications:

• Good knowledge of Excel and/or Google Workspace
• Previous content review experience
• Previous CRM software experience

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

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We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, sexual orientation, gender identity or expression, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities