---ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE--- POSITION TITLE: Delivery Ops Team Lead WORK SETUP: Return to Office RESPONSIBILITIES: • Team Leadership and Supervision o Lead, motivate, and supervise a team of 10 to 15 support engineers to ensure high performance, productivity, and job satisfaction. o Conduct daily or weekly team meetings to set priorities, discuss progress, and address any challenges. o Monitor team performance and provide feedback, support, and coaching to enhance individual and group productivity. o Act as the point of contact for escalated issues and provide effective resolutions. • Operational Efficiency o Ensure team members adhere to established workflows, standards, and processes to achieve business goals and maintain operational efficiency. o Oversee day-to-day activities, ensuring timely execution of tasks and meeting service level agreements (SLA) and key performance indicators (KPIs). o Optimize operational processes by identifying inefficiencies and recommending improvements. o Ensure that quality standards and compliance requirements are consistently met. • Training and Development o Develop and participate ongoing training programs to enhance team skills and capabilities. o Foster a culture of continuous improvement and personal development within the team. • Performance Management o Set clear goals and expectations for team members and track their performance against key metrics. o Conduct regular performance reviews and provide feedback on strengths and areas for development. o Identify and address performance issues, providing corrective actions as needed. o Recognize and reward team achievements and milestones. • Collaboration and Communication o Work closely with other teams within 1PP and client to ensure smooth coordination of operations and a seamless flow of information. o Liaise with Operations Manager and or Senior leadership to report on team performance, key metrics, and progress toward goals. o Provide operational insights and suggestions during planning meetings or strategy sessions. • Problem-Solving and Decision-Making o Quickly address operational challenges, identifying root causes and implementing effective solutions. o Analyze data and metrics to make informed decisions and adjust strategies as necessary. o Ensure team members are empowered to handle operational issues and make decisions when appropriate. OTHERS: Project Shift Schedule: Rotation Project Rest Day: Rotation Project/Team Location: Taguig Uptown Bonifacio Tower 3

SKILL AND QUALIFICATIONS: • Standard Team Lead Profile • At least 5 years of relevant experience in Service Delivery • At least 3 years supervisory experience

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Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

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