Work Location:

Calgary, Alberta, Canada

Hours:

35

Line of Business:

TD Insurance

Pay Details:

We’re committed to providing fair and equitable compensation to all our colleagues. As a candidate, we encourage you to have an open dialogue with a member of our HR Team and ask compensation related questions, including pay details for this role.

Job Description:

Department Overview 

TD Insurance is an integral part of TD Bank Group (TD) and we're driven to provide legendary experiences and trusted advice to our customers. We help protect our clients from the ‘accidents of life’ by offering a wide range of products, including credit protection, life, health, travel, home and auto insurance. With more than three million clients, TD Insurance products and services are available through a network of more than 1,000 TD branches and online.  

The TD Insurance brand, through its TD Insurance Credit Protection and TD Insurance Life and Health brands, is the number-one provider of critical illness insurance and direct life and health products in Canada. Through its TD Insurance Meloche Monnex and TD Insurance Home and Auto brands, TD Insurance is also the largest direct-response insurance group in the country. 

The TD Insurance Bodily Injury Claims Department is responsible for delivering ease and value to our customers through simple, fast and fair claims resolution. Our department also ensures financial results by focusing on the client experience, strong risk management, a well-run operating model and by being an extraordinary place to work. 

Job Details  

If you're a highly detailed professional with excellent interpersonal skills, we want you to join our team.  

This position reports to the Team Leader, Claims Services.  

As a Bodily Injury Claims Advisor you'll be responsible for handling complex bodily injury compensation (tort) claims. This includes a full, unbiased investigation of liability and an assessment of the value of the claim (quantum). You'll also interact with Plaintiff and Defence Counsel on a regular basis; some travel may be required.  

What You'll Do 

No matter where you work at TD you’ll make a meaningful impact, grow your skills and thrive in our culture of care. As a valued member of our Bodily Injury Claims Team your work will involve a range of complexity and may include the following accountabilities:  

Make an Impact:   

• Promptly and thoroughly investigate claims regarding liability, injuries and other accident-related damages by pursuing the investigation to a logical conclusion 
• Establish and maintain substantial case volumes by adhering to standard processes and best practices which include identification, notification, claims settlement authority and reporting to Major Claims 
• Document claims with a high degree of accuracy in a clear and concise manner  
• Manage indemnity and expense to ensure reasonable cost management principles and practices 

Experience Growth:   

• Build trusted business relationships with the plaintiff counsel to resolve claims files in a fair, professional and timely manner 
• Proactive collaboration with Defence Counsel ensuring best practices are delivered throughout the claims process  
• Support other TD Insurance Business Lines during critical events and peak volumes. Partner Claims Teams include:  

• First Response Center 
• Catastrophe Claims 
• Automobile & Residential Claims  

Cultivate our Culture of Care:   

• Remain in consistent contact (in person where practical) with all unrepresented claimants to maintain a relationship of trust and resolve minor to moderate claims in a timely manner  
• Communicate professionally and respectfully with third party claimants, witnesses, health care professionals, law enforcement personnel and forensic experts to establish and maintain their cooperation and/or collaboration 
• Participate fully as a member of the team and contribute to a positive work environment 

Job Requirements 

What You Need to Succeed 

We’re proud to work with a group of diverse colleagues. If you have relevant experience that isn’t mentioned below, tell us about it in your resume or cover letter. 

• A minimum of one year of Bodily Injury adjusting experience, or minimum two years of Accident Benefits experience, or minimum two years of litigation experience 
• Knowledge or experience with the current Rules of Civil Procedure 
• Ability to prioritize and deliver on standard claims tasks in a timely manner and with high attention to detail  
• Superior interpersonal and communication skills and strong aptitude for client service  
• An analytical skillset with proven negotiation capabilities 
• Can effectively function in a fast-paced, multifaceted and changing environment 
• Ability to work in a team-based environment while performing tasks independently and with minimal supervision 
• Ability to work irregular hours in order to schedule activities around availability of key contacts or events 
• Flexibility; can adapt to occasional or frequent overnight travel as well as daily travel to other locations. Some travel required outside of business hours 
• Candidates actively pursuing their Chartered Insurance Professional (CIP) designation and/or other relevant continuing education are preferred  

This posting is open to those who identify as First Nation (Status and Non-Status), Inuit, and Métis with interest in the Claims Advisor role. For other opportunities, both for First Nation, Inuit, and Métis communities and others, please visit the TD Career Site.
 

Additional Information

At TD, we recognize there is more work to be done on our collective journey towards Truth and Reconciliation. That's why, we're applying our business, people, and philanthropy to help create a more inclusive and sustainable tomorrow for First Nation, Inuit, and Métis communities across Canada. We believe this is a key step forward on our journey towards Truth and Reconciliation.

We're committed to the ongoing development and growth of colleagues, so that they can unlock their full potential and achieve their career goals. We treat colleagues with the same care, warmth and respect that we show our customers, and we know that caring colleagues and supportive leaders are what makes TD unique.

To learn more, visit Indigenous Talent at TD.

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development
If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.
 

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process 
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement:

N/A.