Job Description:

Better and fairer care.  Always.

Network Analyst – St Vincent’s Health Australia (SVHA)
 

St Vincent’s Health Australia (SVHA) is a leading healthcare provider, committed to delivering exceptional clinical care and support to our communities. We are seeking a Network Analyst to join our Digital & Technology division, working closely with our Network Operations team. This is an exciting opportunity for an enthusiastic individual with a foundational understanding of networking and a CCNA-level certification, looking to develop their technical skills within a large-scale, mission-critical healthcare environment.

About the Role:

The Network Analyst plays a key technical role in supporting the availability, performance, and integrity of SVHA’s enterprise network and communications platforms. Reporting to the Network Operations Manager, this position provides operational support across a range of network-related activities, assisting senior engineers while acting as a key coordination point for network vendors and site engagement.

Key Responsibilities:

• Network Operations Support: Monitor alerts, raise tickets, escalate incidents, and document all work to maintain accurate system records. Assist with LAN, WAN, Wi-Fi, telephony, and unified communications across SVHA sites.

• Incident & Fault Management: Respond to network alerts, triage incidents, and escalate issues to senior engineers and managed service providers (MSPs) as needed.

• Vendor & Stakeholder Coordination: Coordinate outage notifications and scheduled maintenance with MSPs, vendors, and internal stakeholders to ensure clear communication and minimise service disruptions.

• Documentation & Reporting: Maintain up-to-date network diagrams, asset lists, and configuration baselines. Contribute to documentation, knowledge sharing, and incident reporting.

• On-Call Support: Participate in an on-call roster, assisting with network recovery during critical events and liaising with clinical areas to ensure swift service restoration.

• Learning & Development: Benefit from structured mentorship and exposure to enterprise-grade tools and platforms, with opportunities for professional growth and career progression in networking and IT infrastructure.

What We’re Looking For:

• Networking Knowledge: Foundational networking experience, ideally with a CCNA-level certification or equivalent.

• Problem-Solving Skills: Ability to troubleshoot and analyse network-related incidents and service degradation.

• Communication: Clear, courteous communication with both technical and non-technical stakeholders, including vendors, site teams, and corporate stakeholders.

• Collaboration: A team player with a willingness to learn and contribute to the success of the broader network operations team.

• Commitment to Excellence: Focus on maintaining high standards of documentation, procedures, and service delivery, with a keen eye for continuous improvement.

Why Join SVHA?

This role offers a dynamic and supportive work environment where you’ll have access to structured learning and mentoring to help you grow within a highly technical and mission-critical setting. You’ll have the opportunity to make a direct impact on the delivery of safe and reliable healthcare services while being part of a values-driven organisation committed to clinical safety, user experience, and community impact.

SVHA’s Digital & Technology team is integral to providing cutting-edge, connected healthcare, and we need motivated individuals like you to support our ongoing success.

How to Apply:

If you’re passionate about network operations and eager to develop your career in a large-scale healthcare setting, we encourage you to apply.

St Vincent’s Health Australia is an equal opportunity employer committed to diversity and inclusion in the workplace. We encourage people of all backgrounds, experiences, and perspectives to apply.

LEADERSHIP & ACCOUNTABILITY

• Assists in the day-to-day operations of SVHA’s network and communications platforms under supervision.
• Responds to alerts and tickets related to network faults, incidents, and service degradation.
• Coordinates planned outages and scheduled works with vendors and internal site stakeholders.
• Escalates issues to senior engineers and managed service providers as required.

PEOPLE LEADERSHIP & DEVELOPMENT

• Demonstrates a willingness to learn and develop technical competencies.
• Participates in team meetings, knowledge-sharing sessions, and technical documentation upkeep.
• Receives mentorship from senior engineers and contributes to runbook creation.

STRATEGY & EXECUTION

• Supports project and BAU activity by performing basic technical tasks such as patching, testing, and cabling coordination.
• Updates diagrams, asset lists, and configuration baselines under supervision.

STAKEHOLDER & RELATIONSHIP MANAGEMENT

• Acts as the coordination point for internal site contacts during vendor-planned works and outages.
• Maintains contact with MSPs and telcos to ensure effective scheduling and communication of service impacts.
• Provides courteous and timely communication with clinical and corporate stakeholders.

GOVERNANCE, RISK & COMPLIANCE

• Complies with SVHA’s change management processes, ensuring all changes are logged and approved.
• Follows standard operating procedures and access control policies.
• Assists in maintaining network documentation and audit artefacts.

OPERATIONS & SERVICE MANAGEMENT

• Monitors alerts and dashboards (e.g., Cisco DNA, PRTG, NetFlow) and logs tickets for further triage.
• Provides first-level fault analysis and supports incident response.
• Performs follow-ups on open service requests and assists with vendor coordination.

INCIDENT MANAGEMENT

• Responds to alerts and assists in triage for high-severity incidents.
• Coordinates with site teams and vendors during outages and service disruptions.
• Documents incident response activities and updates stakeholders.

INNOVATION, RESEARCH & KNOWLEDGE

• Contributes to the continuous improvement of documentation and knowledge articles.
• Participates in internal training and keeps abreast of networking fundamentals.

PROCESS & PERFORMANCE MANAGEMENT

• Tracks service request statuses, escalations, and vendor communications.
• Contributes to reporting on operational performance and support metrics.

EXTERNAL ENGAGEMENT & PARTNERSHIPS

• Supports delivery and performance across SVHA’s network and UC vendors, carriers, and MSPs.
• Participates in joint governance forums and escalation management.

CULTURE & VALUES ALIGNMENT

• Embeds SVHA’s mission and values in all operations and decisions.
• Supports inclusive, safe, and ethical practices in all aspects of technical service delivery.
• Centres operational decisions on clinical safety, user experience, and community impact.

ON-CALL & CLINICAL TECH RESPONSIBILITIES

• Participates in an on-call roster under supervision.
• Supports the recovery of network services during critical events.

Works closely with senior engineers to restore services and communicate with clinical areas.

Closing Date:

14 January 2026 11:59pm

Reconciliation Action Plan:

At St Vincent's we acknowledge the importance of creating a work environment that is welcoming, safe, equitable and inclusive for Aboriginal and/or Torres Strait Islander Employees. As part of our Commitment to Reconciliation and Closing the Gap in employment related outcomes, we encourage applications from Aboriginal and Torres Strait Islander Peoples.

For further information, visit https://www.svha.org.au/about-us/reconciliation or get in contact at [email protected]

View Reconciliation Action Plan

Code of Conduct:

View Code of Conduct