Creating Peace of Mind by Pioneering Safety and Security

At Allegion, we help keep the people you know and love safe and secure where they live, work and visit. With more than 30 brands, 12,000+ employees globally and products sold in 130 countries, we specialize in security around the doorway and beyond. Additionally, in 2024 we were awarded the Gallup Exceptional Workplace Award, which recognizes the most engaged workplace cultures in the world.

What you will do:

• Administer, configure and maintain shared systems such as Auth0, Sendgrid, etc.

• Identify measurable opportunities for improvement in delivering support services and technology.

• Define, document, and implement best practices for use of shared systems.

• Proactively define, analyse, and report support metrics and SLAs to teams, product management and IT leadership.

• Partner with geographically dispersed teams, providing clear and effective communication on goals and outcomes.

• Maintain current high-level working knowledge of how custom software interacts with support tooling.

• Work with vendors on current contracts, licensing, usage, etc.

• Perform postmortem root cause analysis with product and IT teams.

• Coordinate and direct work for a globally located team member.

• Review and provide troubleshooting/technical support for tickets on custom and off the shelf software

What we are looking for:

• Deep expertise in administration and configuration of enterprise applications.

• Ability to identify issues, generate solutions and choose appropriate alternatives use root cause analysis.

• Familiarity with modern web languages and frameworks such as .Net, Node.js, SQL and JavaScript.

• Communicate well verbally and in writing, with various team members in roles that are both technical and non-technical.

• Apt at quickly understanding new business domains and be creative and thoughtful about applying technology to improve processes and issues.

 
Location:

Bangalore

Experience:

2+ years of experience in Organization wide platforms support

Preferred Skills

• Ability to identify issues, generate solutions and choose appropriate alternatives using basic root cause analysis. 

• Demonstrated knowledge of software development methodologies and best practices. 

• Experience in working with newer technologies and cloud concepts 

• Should have experience in the following tools/platforms: 

a. Exposure to Azure portal

b. Knowledge of Auth0 platform

c. Overview of Sendgrid

d. Experience in using Azure DevOps  

Education

BE / B. Tech in Computers or IT.

We Celebrate Who We Are! 

Allegion is committed to building and maintaining a diverse and inclusive workplace.  Together, we embrace all differences and similarities among colleagues, as well as the differences and similarities within the relationships that we foster with customers, suppliers and the communities where we live and work. Whatever your background, experience, race, color, national origin, religion, age, gender, gender identity, disability status, sexual orientation, protected veteran status, or any other characteristic protected by law, we will make sure that you have every opportunity to impress us in your application and the opportunity to give your best at work, not because we’re required to, but because it’s the right thing to do.   We are also committed to providing accommodations for persons with disabilities. If for any reason you cannot apply through our career site and require an accommodation or assistance, please contact our Talent Acquisition Team.

© Allegion plc, 2023 | Block D, Iveagh Court, Harcourt Road, Dublin 2, Co. Dublin, Ireland

REGISTERED IN IRELAND WITH LIMITED LIABILITY REGISTERED NUMBER 527370

Allegion is an equal opportunity and affirmative action employer

Privacy Policy