Essential Functions

• The Staff Application System Technical Analyst provides support to stakeholders by analyzing and diagnosing system and workflow issues to determine appropriate resolutions. This role gathers, validates, and translates technological requirements into design and development specifications while providing ongoing product management support.

• The analyst configures, tests, installs, implements, monitors, and maintains common and complex systems, including applications, workflows, processes, and associated hardware. Responsibilities include documenting and recommending workflow changes and technical or functional designs needed to support business requirements.

• This role partners with external vendors to support third‑party applications, including integration, implementation, ongoing support, and troubleshooting. The analyst resolves common issues, incidents, and problems in accordance with agreed‑upon service levels and departmental standards.

• The Staff Application System Technical Analyst serves as a project manager and completes project management functions for small to mid‑size projects involving multiple teams. The role collaborates closely with peers, internal stakeholders, external partners, and vendors while following established documentation and change management standards.

• The analyst participates in the development of training and knowledge‑based materials for peers, end users, and team members. This position configures and integrates electronic and mechanical hardware with software products to meet functional criteria and client specifications. The role also develops and understands business reporting needs for end users.

• Additional responsibilities include participation in on‑call rotations and command center activities, when applicable, and assisting with the development and maintenance of testing plans and scripts to verify system outputs and integrity. The analyst attends and participates in team, project, and department meetings to enhance awareness and information sharing.

• This position works with project requestors to complete the minimum viable product for demands submitted in ServiceHub and requests resources for project and enhancement work using the ServiceHub Resource Plan process.

Skills

• The ideal candidate demonstrates proficiency in Microsoft Office Suite applications, including Excel with pivot tables, Visio, Project, PowerPoint, and Word. The role requires in‑depth business and application knowledge, as well as experience with system analysis and operating systems.

• Strong analytical skills are essential, including the ability to assess needs, document findings, define problems, collect data, establish facts, and draw valid conclusions. The candidate must be able to read, analyze, and interpret industry publications, professional journals, technical procedures, and governmental regulations. Effective written communication skills are required for correspondence and process documentation.

Minimum Requirements

• Candidates should have a minimum of two years of work experience, OR be actively working toward a bachelor’s degree with four years of experience in a related area.

• This role requires certification in one or more Epic applications and the ability to maintain those certifications.

Preferred Qualifications

• A bachelor’s degree in information technology, healthcare, business, or a related field is preferred.

• Relevant experience may substitute for the required education with supervisory and HR approval.

Physical Requirements

• Ability to operate computers and other IT equipment, including frequent use of hands and fingers.

• Able to see and read computer monitors and documents.

• Remain seated or standing for extended periods of time to perform work duties.