Primary Responsibilities:

Reports to the Technical Implementations Team.  Individual will be responsible for providing IT system and application support to NISC employees and customers in person as well as via phone and e-mail.  This position is a 40 hour per week summer internship extending from May 2025 through August 2025.

Essential Functions:

• Install and update Veeam Backup and Replication software for NISC members.
• Monitor Veeam Backup and Replication jobs run at NISC member sites and in NISC’s Veeam data center.
• Assist Technical Implementations Team with configuration of Linux and Windows servers and virtual machines.
• Perform OS package and service pack upgrades on existing servers.
• Create and test printers on Windows and Linux servers.
• Install SSL certificates on Linux servers.
• Monitor Windows and Linux servers via Xymon monitoring tools.
• Log and develop action plans for support issues identified by Xymon.
• Ensures that all information is appropriately entered and utilized in the iVUE Support tool.

Desired Job Experience

Knowledge, Skills, and Abilities: 

• Strong customer orientation.
• Strong knowledge of Windows desktop operating systems.
• Familiarity with Linux and Windows servers and operating systems.
• Familiarity with the setup and support of TCP/IP networks.
• Strong problem solving skills and attention to detail.
• Strong verbal and written, interpersonal, and communication skills.
• Ability to work independently, as well as in a team environment.
• Ability to effectively adapt to change.
• Ability to interact in a positive manner with internal and external contacts.
• Ability to convey technical solutions to both technical and non-technical users.
• Ability to maintain the highest level of professionalism, ethical behavior, and confidentiality.

Desired Education and/or Certification(s):

• Working towards the completion of an Associate or Bachelor’s degree in a computer related field.

Physical Requirements:

Employees must be able to lift up to 30 pounds as well as be able to see, speak, and hear, to operate computer keyboards or office equipment, and are required to stand, walk, and sit.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Disclaimer:

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.