RELOCATION ASSISTANCE: No relocation assistance available

CLEARANCE TYPE: Top Secret

TRAVEL: Yes, 25% of the Time

Description

At Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems that impact people's lives around the world today, and for generations to come. Our pioneering and inventive spirit has enabled us to be at the forefront of many technological advancements in our nation's history - from the first flight across the Atlantic Ocean, to stealth bombers, to landing on the moon. We look for people who have bold new ideas, courage and a pioneering spirit to join forces to invent the future, and have fun along the way. Our culture thrives on intellectual curiosity, cognitive diversity and bringing your whole self to work — and we have an insatiable drive to do what others think is impossible. Our employees are not only part of history, they're making history.

Northrop Grumman Space Systems (NGSP) is seeking a Eng Tech Services - Service Desk Operator for their Aurora, CO location.

What you’ll get to do:

Provides technical advice and guidance on installation, adaptation, configuration or enhancement of company technical products, programs and systems. Provides or coordinates expertise for resolving technical problems, troubleshoots product and modifies product to customer requirements. Provides training to customers when needed. Work may be done at customer site. Includes software systems and programs designed for customers (corporate and individual) and government entities.

Additional roles/responsibilities:

• Resolves technical problems and answers queries by telephone in support of internal and/or outside customer computer hardware, software, network, and telecommunications systems.
• Diagnoses, identifies, isolates and analyzes problems utilizing historical database records.
• May route calls to product line specialists. Maintains and updates records and tracking databases.
• Alerts management to recurring problems and patterns of problems. 
• Supports a rotating weekly on-call schedule which will include a daily enterprise standup where the candidate will represent the current state of our system to our customers. 
•  Includes tracking anomalies through a DR process including gathering evidence and updating documentation in support of closure.  Also includes operational checkout of system functionality in testing and after major software configuration changes.

Basic Qualifications:

• Bachelor’s degree and 2 years of relevant work experience; 0 years with a Master’s degree. An additional 4 years of relevant experience may be considered in lieu of a degree.
• Familiarity with Windows and Microsoft Office
• Willing to work on-call shifts
• Independent worker with high motivation and engagement
• Willing to travel within the US and to the UK
• Active Top Secret/SCI clearance at the time of application

Preferred Qualifications:

• Familiar with Linux OS and commands
• Familiar with antenna operations
• Adjudicated Poly

Salary Range: $75,700.00 - $113,500.00

The above salary range represents a general guideline; however, Northrop Grumman considers a number of factors when determining base salary offers such as the scope and responsibilities of the position and the candidate's experience, education, skills and current market conditions.

Employees may be eligible for a discretionary bonus in addition to base pay. Annual bonuses are designed to reward individual contributions as well as allow employees to share in company results. Employees in Vice President or Director positions may be eligible for Long Term Incentives. In addition, Northrop Grumman provides a variety of benefits including health insurance coverage, life and disability insurance, savings plan, Company paid holidays and paid time off (PTO) for vacation and/or personal business.

The application period for the job is estimated to be 20 days from the job posting date. However, this timeline may be shortened or extended depending on business needs and the availability of qualified candidates.

Northrop Grumman is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. For our complete EEO/AA and Pay Transparency statement, please visit http://www.northropgrumman.com/EEO. U.S. Citizenship is required for all positions with a government clearance and certain other restricted positions.