Crossroads Treatment Centers is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Since 2005, Crossroads has been at the forefront of treating patients with opioid use disorder. Crossroads is a family of professionals dedicated to providing the most accessible, highest quality, evidence-based medication assisted treatment (MAT) options to combat the growing opioid epidemic and helping people with opioid use disorder start their path to recovery. This comprehensive approach to treatment, the gold standard in care for opioid use disorder, has been shown to prevent more deaths from overdose and lead to long-term recovery. We are committed to bringing critical services to communities across the U.S. to improve access to treatment for over 26,500 patients. Our clinics are all outpatient and office-based, with clinics in Georgia, Kentucky, New Jersey, North and South Carolina, Pennsylvania, Tennessee, Texas, and Virginia. As an equal opportunity employer, we celebrate diversity and are committed to an inclusive environment for all employees and patients.

Day in the Life

• Develop compelling, logically structured communications, presentations and deliverables that frame issues and shape choices for leaders that drive action.

• Drive change and continuous improvement by challenging the status quo, by being willing to test and iterate, and by identifying risks, issues, and mitigations.

• Be a thought partner to colleagues, developing relationships and establishing credibility with stakeholders, care teams, peers, and leaders.

• Proactively and autonomously drive progress and cross-workstream collaboration by understanding and connecting dots between key objectives.

• Identify and escalate risks to the appropriate stakeholders while supporting the development of mitigation strategies.

• Activate best practices to manage a complex strategy and operations portfolio, ranging from developing and tracking key performance indicators to planning and executing new processes/procedures

• Synthesize data to evaluate patterns and opportunities based on locations, demographics, and other categories. Recommends actions for continuous improvement.

• Prepares and distributes reports on value-based measures to internal and external stakeholders. Troubleshoots, implements, maintains, and trains on operational systems and activities to support value-based care.

• Analyze industry trends and deliver insights to drive performance improvements and new approaches. Serves as a value-based care subject matter expert to all levels of the organization and with external partners.

• Collaborate with legal and compliance teams to monitor adherence to legal and regulatory requirements.

• Build and maintain data systems to track specific actions and hold teams accountable for results and metrics linked to measures defined by individual contracts and plans.

• Participate in the planning of quarterly JOC-type meetings with important payer partners. Strategically managing these relationships by working with Crossroads departments and teams to effectively share plans and procedures aimed at achieving shared metrics and defined goals.

• Working closely with the Chief of Payer Contracting to match data sets, including claims data shared by health plan partners, as part of contract measure settlement processes at year-end and end-of-term agreements.

• Strategize and build systems and procedures within Crossroads operational and medical operational teams to take action, when appropriate, within populations of specific patients (e.g., panels of patients)

​ Location

• Remote with some travel to Corporate as needed (Greenville, SC).

Education and Requirements

• Bachelor's degree in healthcare administration, business administration, human services, project management or related field with 3-5 years of relevant experience

• Experience working with value-based programs or population health.

• Strong organizational, relationship-building, financial-management, and problem-solving skills.

• Proven ability to manage complex projects or programs on time with successful outcomes.

• Excellent presentation and communication skills.

• Demonstrated ability to function effectively in a dynamic, fast-paced, and ambiguous environment.

• Understanding of value-based contracts, measurements of healthcare cost and quality, and public and private payment.

• Business intelligence software (Power BI) and EMR experience (e.g., Medgen or CareLogic) are a plus but not required

Position Benefits

• Medical, Dental, and Vision Insurance

• PTO

• Variety of 401K options including a match program with no vesture period

• Life Insurance

• Short/Long Term Disability

• Paid maternity/paternity leave

• Mental Health Day

• Calm subscription for all employees