Apprentice- Claims Analytics  

Who we are

American International Group, Inc. (AIG) is a leading global insurance organization. Building on 100 years of experience, today AIG member companies provide a wide range of property casualty insurance, life insurance, retirement solutions, and other financial services to customers in more than 80 countries and jurisdictions. These diverse offerings include products and services that help businesses and individuals protect their assets, manage risks and provide for retirement security.

Get to know the business

General Insurance is a leading provider of insurance products and services for commercial
and personal insurance customers. It includes one of the world’s most far-reaching property casualty networks. General Insurance offers a broad range of products to customers through
a diversified, multichannel distribution network.

About the role

Joining the AIG Apprentice Programme is a great way to enhance your business acumen and gain insight into a large corporation, as well as learn more about the insurance industry. Placement students are placed into substantive roles that have an immediate and integral impact on the business. You’ll specialise in one of the core industry areas – underwriting, claims or direct client advice.

The Apprenticeship in Insurance Practice is a programme that runs over three years, which on successful completion, will result in the apprentice receiving a BA honours degree (level 8) in Insurance Practice awarded through IT Sligo, the education provider for the programme. The Apprenticeship programme is based on an 'earn and learn' model and the cost of the course is fully funded by the Government while the employer covers the cost of the salary of the apprentice. This means that the apprentices will work full-time in a role in Dublin with one day a week on average set aside for formal learning, through a distance learning module. This role will be a three-year fixed term contract.

When you join AIG, you will receive a tailored induction and will be assigned a business supervisor and mentor to provide support throughout the scheme.

We will work with you to enable you to reach your development goals and aspirations for your career at AIG. In return, we expect you to bring the commitment and drive to add significant value to the company.

What you need to know:

• Contributing to a positive culture of teamwork, flexibility, learning and development
• Managing workloads to provide good service in a busy environment
• Driving performance with ability to work closely with leaders(s) and team(s)
• Building strong relationships with brokers/clients and ability to collaborate across all teams
• Optimizing sales/renewal/rate and retention opportunities with Brokers and Sales
• Supporting our strategy and values within the team
• Finding solutions to difficult and challenging situations
• Ability to review our systems and processes, finding better more effective ways to do business, while keeping the customer focus
• Adhering to all service and reporting timelines agreed for our business

Role specific details:

As an entry level Apprentice- Claims Analyst joining the Claims team, you will:

• Gain an understanding of the Claims functions, including processes, fraud & recovery, vendor and data governance
• Build competency in using applications to manipulate large data sets and creating analyses
• Support a range of business initiatives and strategies with a data & analytics
• Deliver analysis of performance trends, inconsistencies, and opportunities
• Provide support to operations to analyse key metrics that balance the need for customer excellence with execution
• Build and maintain strong and effective relationships with key business stakeholders to fulfill projects and programs
• Maintain best practices to promote consistency throughout claims analytics

What we’re looking for:

• Focused, diligent & be committed to work and studying for a level 8 education programme at the same time
• Able to communicate effectively (in both written and verbal form)
• Previous work experience and/or a record of successful teamwork a plus
• Committing to the customer
• Strong analytical, quantitative, and interpersonal skills
• Take ownership & accountability for own actions and responsibilities
• Have attention to detail and time management
• Have the ability to manage own workload
• Strong relationship building skills
• Aptitude to make real time decisions based on changing information
• Good negotiation skills
• Problem solving abilities
• Exposure to data manipulation and visualization tools like SQL, Python, Power BI or others is desirable.

There are three ways to qualify for the programme.

• Mature students – if over 23 years there are no minimum educational re quirements - documented interview required
• FETAC Level 5 qualification holders*
• Between 18 and under 23 years – Leaving certificate, minimum of 160 points to include two honours in higher level paper and passes in Maths and English/Irish with specific requirements on grades/levels*

*More information can be viewed on the III website https://www.earnandlearn.ie/

A look at our benefits

At AIG, we have a 100-year legacy of working to make the world a better place.  And that begins with our employees. We’re proud to offer a range of employee benefits and resources that help you protect what matters most – your health care, financial protection, and wellbeing. We provide a variety of leaves for personal, health, and family needs. For example, the “Giving Back” program allows you to take up to 16 hours a year to volunteer in your community.

We also believe in fostering our employees’ development and offer a range of learning opportunities for employees to hone their professional skills to position themselves for the next steps of their careers. AIG also has a tuition reimbursement program for eligible employees to enhance their education, skills, and knowledge in areas that relate to their current position or future positions to which they may transfer or progress.

We are an Equal Opportunity Employer

It has been and will continue to be the policy of American International Group, Inc., its subsidiaries and affiliates to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories. At AIG, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of belonging

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through our flexible work arrangements, diversity and inclusion learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The diversity of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities.  If you believe you need a reasonable accommodation, please send an email to [email protected].  

Functional Area:

TH - Other

Estimated Travel Percentage (%): No Travel

Relocation Provided: No

AIG Europe S.A. (Ireland branch)