Why ThedaCare?   

Living A Life Inspired!

Our new vision at ThedaCare is bold, ambitious, and ignited by a shared passion to provide outstanding care. We are inspired to reinvent health care by becoming a proactive partner in health, enriching the lives of all and creating value in everything we do. Each of us are called to take action in delivering higher standards of care, lower costs and a healthier future for our patients, our families, our communities and our world. 

At ThedaCare, our team members are empowered to be the catalyst of change through our values of compassion, excellence, leadership, innovation, and agility.  A career means much more than excellent compensation and benefits. Our team members are supported by continued opportunities for learning and development, accessible and transparent leadership, and a commitment to work/life balance. If you’re interested in joining a health care system that is changing the face of care and well-being in our community, we encourage you to explore a future with ThedaCare.

Benefits, with a whole-person approach to wellness –

• Lifestyle Engagement
  • e.g. health coaches, relaxation rooms, health focused apps (Wonder, Ripple), mental health support  

• Access & Affordability
  • e.g. minimal or zero copays, team member cost sharing premiums, daycare

About ThedaCare!

Summary :

The ThedaCare At Home Team Leader is the subject matter expert for the processes and workflows within the HME Servicelines. Provides daily oversight of department processes, workflows, and data collection, and ensures team members have the support and competencies to perform their duties. Interacts with providers, team members, and other departments to support daily operations to provide an exceptional customer experience.Supports compliance with regulatory requirements and department policies and procedures. Assists in the coordination of team member educational activities, training, and orientation to ensure team members are competent to perform their duties. Provides input into job performance appraisals and team member coaching and development as appropriate.

Job Description:

Key Accountabilities:

• Provides daily oversight of department, processes, workflows, and data collection, and applies critical thinking to ensure team members have the support and competencies to perform their duties.

• Supports/leads department process improvements by engaging team members in reducing wastes and/or costs to support ThedaCare’s core values

• Creates and adjusts department cyclic schedules to include PTO, FMLA, Sick that supports department volumes and core staffing needs. Delegates work assignments as needed.

• Facilitates and engages team members in communication via daily stats, huddles, and department meetings to support efficient workflows. Provides feedback and coaching and escalates disciplinary needs to leader as appropriate.

• Works in a team-based environment and functions as a back up resource during high demand and/or urgent situations involving rapidly changing priorities to support team and department needs.

• Maintains competence and is the subject matter expert for department workflows, equipment/supplies, and is a super user for the computer software and programs utilized by team members.

• Assists in the coordination of team member educational activities, training, and orientation to ensure team members are competent with department policies and procedures and regulatory compliance. Provides input in to job performance appraisals

• Escalates department issues, barriers, and resource needs to department supervisor or manager.

• Leads and/or supports special projects that align with department work and functions.

• Collaborates with multiple disciplines to effectively and efficiently provide patient care and achieve the desired patient outcomes.

• Ensures positive patient experience and provides complaint resolution and service recovery to support putting the patient and family first. Knows and understands when to expedite, escalate, and redirect issues and situations to leadership and/or other resources/departments.

• Ensures department standard work and job aides are aligned with current workflow/processes

Qualifications:

• High School diploma or GED preferred

• Must be 18 years of age

• Two years of experience in the healthcare, insurance, or customer service industries

• American Heart Association Basic Life Support (BLS) or CPR

Physical Demands:

• Ability to move freely (standing, squatting, kneeling, walking, bending, twisting, reaching, pushing, and pulling)

• Sitting for longer periods of time (up to 30 mins or more) throughout the day

• Repetitive hand motions of pinching, grasping and typing while using a computer and/or written communication

• Ability to lift and carry up to a maximum of fifty (50) pounds

Work Environment:

• Face to Face with customers in a fast paced, ever changing retail environment

• Frequent up and down position changes throughout the day

• Use of computers, phones and other office equipment throughout the work day

• Increased noise levels within the work environment

• Occasional interactions with verbally aggressive customers

• Encounter some mechanical and electrical components on the HME products

Position requires compliance with department specific competencies.
 

Scheduled Weekly Hours:

40

Scheduled FTE:

1

Location:

TC at Home - Appleton,Wisconsin

Overtime Exempt:

No