Whole Foods Market is seeking an E-Commerce Specialist to join our dynamic team. In this role, you will be responsible for executing e-commerce tasks, processes, and project deliverables across Whole Foods Market’s E-Commerce experiences. You will ensure timely and accurate execution of configurations, data inputs, and content updates in support of e-commerce site merchandising. Additionally, you will analyze customer behavior, business performance, and digital metrics to make recommendations for e-commerce process, program, and customer experience improvements. The ideal candidate is detail-oriented, able to create and manage work-back schedules, communicates effectively across all levels of the organization, and has a strong curiosity for continuous learning in the e-commerce space. 

Location: Austin, TX 

Responsibilities: 

• Leads e-commerce execution for medium scale programs, processes or projects across one or more Whole Foods Market e-commerce touchpoints. 

• Partners with e-commerce, operations, merchandising, and other stakeholders to ensure accurate execution across e-commerce properties. 

• Analyzes executional and team operational metrics; interprets results and creates recommendations to guide future e-commerce strategy development and program execution. 

• Contributes detailed executional and process plans through deliverables such as work back schedules and task lists; owns small-medium scale written documents. 

• Supports enhancements to digital experiences by contributing to and documenting business requirements. 

• Develops working relationships with internal and external digital product management partners to ensure e-commerce tools work as needed and that updates are communicated to other users 

• Proposes, develops and analyzes executional reports for auditing and quality assurance of medium complexity 

Skills: 

• Understands how e-commerce site merchandising, catalog, item data, and digital products work. 

• Demonstrates knowledge and understanding of retail merchandising and store/ecommerce operations, and how these inputs can inform omnichannel e-commerce strategies. 

• Some knowledge of UX/Design best practices.

• Some knowledge of software development practices and processes. 

• Conceptual understanding of product data, data structures, and data management.

• Working knowledge of digital, marketing, and business measurement technologies and frameworks such as web analytics software, dashboard platforms, etc. 

• Excellent communication skills, including written, verbal, and listening. 

• Presents information and responds to questions with guidance, with both internal and external customers. 

• Able to communicate technical information effectively to non-technical audiences and stakeholders. 

• Maintains positive working relationships with cross-functional stakeholders.  

• Able to identify alignment/misalignment of team project goals with larger organizational strategy, goals, and objectives. 

• Ability to keep projects on track financially, creatively, and in accordance with stakeholder objectives and deadlines.

• Understands standard project management methodologies and requirements. 

• Ability to plan, estimate, organize, and monitor projects 

Education & Experience: 

• BA/BS degree and 2-4 years’ relevant experience OR equivalent combination of education and relevant experience.