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Position Overview

At Autodesk, we are all about creating irresistible experiences that unlock value for our customers. Our Customer Success Offerings & Practice team works with our product, marketing, sales, digital experience, and customer success teams to create new ways of delivering success experiences for our customers.

The Service Offering Manager is responsible for designing the customer success experience for Autodesk customers. This role will be focused on and responsible for Autodesk consulting offerings that connect customers with our expert consulting team. You will synthesize customer and stakeholder feedback to design the right offerings and professional services to support customers in their implementation and adoption of Autodesk technology and transforming their business.

This role reports to the Senior Manager of Success Offerings and is available as hybrid or remote out of the Autodesk Barcelona office with the expectation of working with geographically diverse teams.

Responsibilities

• Advocate for and document the expected customer experience across Autodesk consulting and professional services offerings that support customer success subscription plans
• Work with delivery teams on how to execute the consulting/professional services offerings and experiences.
• Establish and maintain cross-functional relationships and lead ongoing communication and alignment around consulting/professional services offerings.
• Provide program management for the design of consulting offerings that drive product adoption and expansion and enhance customer experience
• Work closely with stakeholders across sales, product, and customer success to launch new and /or update existing consulting/professional services offerings
• Use stakeholder feedback and customer and market data to inform offering development

Minimum Qualifications

• 5+ Years relevant work experience, especially in a Services or Offering Design function
• Professional Services, Offering Strategy, and / or Product Management experience
• Knowledge of Customer Journey Mapping and Experience Design
• Experience working effectively with global / virtual teams
• Strategic thinker with demonstrated creative problem-solving skills

The Ideal Candidate

• You understand the value of collaboration – you're able to work with a variety of different stakeholders to create alignment and execute around common goals
• You have a customer mindset – you can easily put yourself in the customer's shoes and represent their point of view back to other team members
• You crave creative challenges – you see problems as opportunities to solve. You are naturally curious and are constantly pushing to understand the "why"
• You get stuff done – you know when it is time to turn from ideation to execution, and you do it flawlessly and with enthusiasm
• You bring data to the debate – you are comfortable with gray but know a data-backed perspective will lead to better recommendations

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Learn More

About Autodesk
Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk – our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.

When you’re an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us!

Salary transparency

Salary is one part of Autodesk’s competitive compensation package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, we also have a significant emphasis on discretionary annual cash bonuses, commissions for sales roles, stock or long-term incentive cash grants, and a comprehensive benefits package.

Diversity & Belonging
We take pride in cultivating a culture of belonging and an equitable workplace where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging

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