The Bumble Inc. Member Support Operations team is part of our Customer Experience (CX) function and is responsible for delivering exceptional customer support. Our collective vision is that the members we support will not only retain their loyalty to Bumble but also become advocates for our platform. We aspire to be a true differentiator for Bumble, ensuring that every interaction with our team leaves a lasting positive impression on our members.
We are looking for a passionate and driven individual to join our Member Support Escalations team. Working for all Bumble Inc. brands, the Member Support Specialist, Escalations will be responsible for handling member escalations and contributing to reducing the number of escalations we receive by analysing the root cause and providing recommendations and solutions.
This role will be based in London, reporting to the Member Support Manager, Escalations.
We aim to support our members 7 days a week so ask that you're comfortable being scheduled to work Saturdays and Sundays in exchange for replacement time off during the week.