Sabre is a technology company that powers the global travel industry. By leveraging next-generation technology, we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel. 

Positioned at the center of the travel, we shape the future by offering innovative advancements that pave the way for a more connected and seamless ecosystem as we power mobile apps, online travel sites, airline and hotel reservation networks, travel agent terminals, and scores of other solutions.

Simply put, we connect people with moments that matter.

Roles and Responsibilities:

• 6 - 8 years of related experience
• Maintain the Incident Management System including:
• Tracking of activities to resolve business impact
• Facilitation of and participation in incident conference bridge to ensure effective incident handling and resolution
• Maintenance of incident tickets to ensure data quality
• Execution of the enterprise Incident Management process, including management of incident queues, escalation as required to ensure that incidents are being resolved timely.
• Update incident records with appropriate data including business impact, application affected and relevant details regarding incident resolution.
• Hand off to, and participate in, the Post-Incident review process
• Effectively interface with the Change and Problem Management Teams
• Proactive incident management, ad hoc Incident Management assignments, and other IT Service Management tasks as required to maintain operational stability

Qualification and Skills:

Bachelor's degree or equivalent

ITIL Foundations certification preferred

Minimum 6+ years incident management experience

Proven troubleshooting skills within a support environment including a strong sense of commitment and drive towards incident resolution

Excellent written and verbal communication skills, especially the ability to communicate on infrastructure, security, and risk-related concepts to technical and non-technical audiences

Ability to communicate confidently and clearly on conference calls, in meetings, via email, etc. at all levels of the organization

Strong organizational skills –the ability to handle multiple tasks simultaneously

An ability to act quickly, pragmatically and assertively under pressure to prioritize and resolve technical issues.

Self-motivated to initiate, originate action and be responsible for consequent decisions.

We will give careful consideration to your application and review your details against the position criteria. You will receive separate notification as your application progresses.

Please note that only candidates who meet the minimum criteria for the role will proceed in the selection process.

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