SUMMARY

The responsibility of the SFS Picking/Packing Coordinator - SFS is first and foremost to deliver a premium customer experience by inspiring creativity within our customers and making JOANN their happy place! The role of the SFS Picking Coordinator is to supervise a production-driven overnight team to quickly and accurately pick and/or pack online orders so that they can be packed and shipped out directly to the customer. This work takes place overnight to maximize productivity so that we can process hundreds of orders per shift. The SFS Picking Coordinator will also embody characteristics and perform the duties of Hands, Hearts, Minds and Inspire.

ESSENTIAL RESPONSIBILITIES

HEARTS

• Greets every JOANN customer and uses the F.A.S.T. service model to meet the customer's needs
• Asks open-ended questions to learn about customers' project needs and escorts them to the desired product's location
• Engages in friendly conversation with customers about their projects while serving them at the cutting counter, cash register, and sales floor
• Proactively drives sales through product knowledge, active selling techniques, suggesting services, and building strong customer relationships to the JOANN brand

HANDS

• Picks, prepares, and packs online orders for the Ship from Store and Buy Online Pick up In Store programs
• Assembles, labels, and completes system transaction of shipping for each individual shipment accurately and efficiently to ensure excellent customer service
• Unloads freight from the truck and sorts it according to company procedures. Loads completed Ship from Store orders onto the truck for delivery directly to customers
• Stocks shelves accurately according to planogram while maintaining a high level of productivity and close attention to detail
• May occasionally cut fabric for customers or process customer transactions at the cash register

MINDS

• Identifies process improvements to create efficiencies for the Ship from Store team to better reach shipping quotas and goals
• Maintains high standards throughout the back room by ensuring the area is well organized and by cleaning up any spills/messes with a sense of urgency
• Works to minimize shrink or shipping errors in the store by following proper policies and procedures with attention to detail

           

INSPIRE

• Oversees and directs the work of the overnight Ship from Store team to accurately pick, prep, pack, and ship online orders while meeting production goals
• Works closely with store management to ensure that incoming orders have a strategic plan for movement into and out of the back room
• Trains new Ship from Store Team Members on a variety of JOANN processes in the store

PHYSICAL REQUIREMENTS

• Stand during an entire shift (other than normal break time).
• Continuously walk around all areas of the store throughout shift.
• Read written instructions, reports, and other information on paper and computer screens.
• Orally communicate with customers and other team members on consistent basis throughout their shift.
• Input data on computer keyboard and handheld units.
• Use 2-way radios (hear incoming messages and provide verbal response).
• Push/pull merchandise with appropriate equipment (carts, bins, etc.) to and from backroom and sales floor.
• Lift, place, and arrange items on shelves and racks.
• Bend down and reach above head.
• Climb and descend ladder.
• Individually lift up to 49 pounds, and group lift up to 97 pounds (under 2 lbs on a constant basis, 10 lbs on a frequent basis, 10-49 lbs on an occasional basis, and 50-97 lbs group lifts on an infrequent basis).

EXPECTED AVAILABILITY

Full-time status requires open availability and ability to work at least an average of 36 hours per week over the course of a year. Open availability is defined as the ability to work any and all hours required without restrictions as to the time of day or day of week, including, but not limited to, days, evenings, weekends, overnight shifts, and holidays. Team Members meeting these requirements are eligible for benefits within the Company’s full-time benefits program. Hours are scheduled according to needs of the store and the team member’s availability. Relocation may be required for career progression

EDUCATION REQUIREMENTS

High School Diploma, GED, or equivalent

2+ years experience in a customer centric environment 

Previous supervisory experience preferred

This position will be located at:

3810 Crackerneck Rd Independence, MO 64055-6728

Eligibility for benefits and incentives is dependent upon employment status. JOANN offers the following benefits and incentives to eligible Team Members:

• Medical, Dental and Vision benefit plans 
• Company-paid basic, Optional, and Dependent life insurance 
• Long-term disability and Company-paid Short-term disability 
• Paid Time Off and Sick Time 
• Tuition Reimbursement 
• Team Member Discount

For more details on benefits and eligibility requirements, Click Here or visit https://joann.myben.site/