About the Role & Team 

The Stage Manager-Retail is a leadership position that is responsible for stage management of talented Cast in high-volume retail stores complex. In this role, you will ensure efficient and safe operations, drive a positive Guest experience, increase Cast engagement and safeguard our brand. This role strives to improve Guest service standards; recognizes/coaches Cast behaviors, and manages the business through Key Business Drivers. 

What You Will Do:

• 1+ years of leadership/managerial experience, demonstrating professionalism and maturity 

• Demonstrated strong verbal and written communication skills, including conflict resolution, problem-solving and decision-making 

• Proven ability to lead effectively in a team environment, hold self and others accountable, as well as the ability to deal effectively with conflict with strong partnering and networking skills 

• Demonstrated operational guest service experience and guest service skills 

• Demonstrated strong organization, multi-tasking and time management skills with attention to detail 

• Proficient in basic computer functions necessary to operate in a Windows environment and adaptable to new technology 

• Ability to understand the impact of financial aspects of an operation (i.e. operating budget, revenue, labor, inventory systems, costs, etc.) Strong planning and organizational skills as it relates to the Key Business Indicators. 

• Knowledge of retail sales techniques and practices 

• Ability to be flexible with work schedule, including weekends, variable shifts and holidays 

• Proven experience as retail manager in a high volume and fast paced environment 

• Highly motivated and results-oriented 

• Analyze, problem solve, and make appropriate decisions that realize effective results 

Preferred Qualifications:​