Position Title:

Director of Clinic Operations - Hillcrest Medical Center

Department:

Hillcrest Infusion Center

Job Description:

Under the direction of OU Health Ambulatory Senior Leadership, the Director of Clinic Operations is responsible for the day-to-day business operations, regulatory requirements, safety & quality initiatives, and clinic manager oversight for an assigned outpatient clinic team. Also has primary responsibility for financial planning and adherence as well as strategic initiative implementations.

Essential Responsibilities

Responsibilities listed in this section are core to the position.  Inability to perform these responsibilities with or without an accommodation may result in disqualification from the position. 

• Responsible for the operational performance for an assigned clinic team encompassing multiple sites and clinical specialties
• Supervises clinic managers to ensure compliance with all prescribed standards
• Completes performance management for clinic managers including: interviewing, hiring onboarding, goal setting, coaching/mentoring, corrective action completion, and terminations
• Utilizes data for decision-making and process improvement recommendations
• Performs assessments and completes annual budget for each clinic area, including capital budget requests 
• Ensures adherence to established budgetary goals
• Leads procurement process for capital purchases, including delivery, installation, maintenance agreements, and long-term status of equipment
• Uses national staffing benchmarks to evaluate front line staffing needs and to support additional resource requests
• Regularly prepares formal reports, to include data analytics for purposes of strategic planning and other initiatives, and presents results to senior leadership
• Uses process improvement tools to identify cost savings and waste reduction opportunities within assigned areas 
• Maintains Joint Commission Accreditation status for respective provider-based and hospital-licensed practice locations
• Participates in learning and teaching opportunities to enrich the organization’s tripartite mission.
• Assists in resolving front line staff issues as needed
• Collaborates with physician champions to plan and implement critical change initiatives
• Maintains collegial relationships with collaborative partners across the enterprise
• Models the OU Health Way living into the values and standards outlined within
• Performs other duties as assigned

Minimum Qualifications

Education:

Bachelor's degree in Healthcare or Business Management related fields required. Master's level degree is preferred.

Experience:

5 years of management experience in a healthcare setting required. Outpatient clinic operations experience preferred.

License(s)/Certification(s)/Registration(s) Required: 

None required.

Knowledge, Skills and Abilities 

• Knowledge of managerial functions such as ability to solve practical problems, maintain a budget, report writing and performance improvement tools.
• Good computer skills.
• Excellent written and verbal communication skills.
• Excellent interpersonal communication skills for interaction with staff, patients, and medical professionals. 
• Ability to prioritize and manage several tasks at one time. 
• Skills in planning, coordinating and measuring departmental activities

Current OU Health Employees - Please click HERE to login.

OU Health is an equal opportunity employer. We offer a comprehensive benefits package, including PTO, 401(k), medical and dental plans, and many more. We know that a total benefits and compensation package, designed to meet your specific needs both inside and outside of the work environment, create peace of mind for you and your family.