Posted:
8/9/2024, 4:15:12 AM
Location(s):
Mexico City, Mexico
Experience Level(s):
Senior
Field(s):
Customer Success & Support ⋅ Operations & Logistics
Pay:
$35/hr or $72,800 total comp
At SpotOn, we’re helping restaurants and small businesses compete and win with flexible payment and software technology—backed by real people who really care. From seamless point-of-sale systems to integrated restaurant management solutions, every SpotOn tool is designed to help local businesses increase profits and create better experiences for their customers and employees.
Recently, SpotOn was:
We’re committed to caring hard and moving fast so that we can continue to grow and make a positive impact together.
That’s where you come in.
Support Center Director, Field Ops
The Support Center Director is responsible for creating and implementing strategies, plans and a structure that will create a Client Service organization whose objectives are retention, increased client loyalty satisfaction and revenue generation. This person will oversee the entire operations of the organization’ support center facility, closely tracking the interactions to ensure that the expectations of the customers are met, efficiency opportunities are identified and budget is properly controlled.
This person will manage a team of 200+ people in a multi generation environment and will work hand in hand with the operations enablement team, playing a key role in improving the client experience and reporting directly to the Sr Director of Client Experience.
SpotOn is an equal employment opportunity employer. Qualified candidates are considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, age, military or veteran status, disability, or any other characteristic protected by applicable law.
#LI- Onsite
SpotOn is an equal employment opportunity employer. Qualified candidates are considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, age, military or veteran status, disability, or any other characteristic protected by applicable law.
SpotOn is an e-verify company.
Website: https://www.spoton.com/
Headquarter Location: San Francisco, California, United States
Employee Count: 1001-5000
Year Founded: 2017
IPO Status: Private
Last Funding Type: Series F