About Target:  

Working at Target means helping all families discover the joy of everyday life. We bring that vision to life through our values and culture. Learn more about Target here. 

Target UX is a group of design, content, research, and accessibility practitioners and experts, with a passion for improving and innovating our digital experiences for Target’s guests, team members, and partners. Here, we pride ourselves on designing tangible, inspiring, and impactful solutions that serve all aspects of our business– and being a part of the team means you will play a critical role for Target’s digital experience by increasing ease, simplicity, value, and delight for every touchpoint. 

About the role:   

As a Lead UX Operations Manager supporting our Enterprise UX team you’ll be at the forefront of Target’s evolving merchandising capabilities to help shape the future of our vendor experiences and contributing to business growth. Our UX Design Operations practice focuses on the orchestration and optimization of the people, processes, and practice necessary to scale UX across the Target enterprise. You will lean on your design program management expertise to support and develop best practices for our UX team on how we work together, how we get work done, and how our work creates impact.

In this role, you will be responsible for creating efficient processes and measures that generate high-quality outputs to support scalable solutions for our user experience team. In collaboration with the UX leadership team, you will focus on establishing models that support the UX team in key areas like management reporting, metric development, communication, collaboration and tools management. You'll champion user-centered and design-thinking processes to solve complex problems with a highly cross-functional team.

Responsibilities: 

• Collaborate with a multi-disciplinary team of UX leaders, product designers, content designers, engineers, product managers, accessibility consultants, data analysts and UX researchers

• Establish clear processes for design delivery, defining who needs to review work and when

• Lead the development and guardianship of standardized, scalable Design Operations processes across the organization, contributing best practices and adoptable ways of working that support the total enterprise

• Partner with product, engineering, and business teams to define objectives and align desired outcomes

• Develop and evolve UX team metrics to track progress, measure impact, and identify areas for improvement

• Build and maintain systems for tracking individual and team utilization, identifying gaps, and supporting hiring plans

• Establish and optimize design team workflows, ensuring alignment and consistency across communication frameworks, project templates, leadership routines, and resource management practices

• Track and share progress with stakeholders to ensure continued adherence to processes and alignment with team goals

About you:   

• 7+years of experience in digital software product work, with inhouse or agency product design teams

• A portfolio featuring design operations, program management

• Demonstrated success in resource management and capacity planning, including tools and frameworks to support allocation and utilization tracking in a large matrixed organization

• Analytical and strategic thinking skills, with the ability to translate data and insights into actionable improvements

• Strong facilitation and collaboration skills, with a talent for building relationships and driving alignment across disciplines and stakeholders

• Able to work well in a large organization with many partners, with a demonstrated track record of building deep relationships and influencing peers and leaders

• Comfort level working directly with team leadership to help determine the roadmap and prioritization for the team

• Experience mentoring and upskilling more junior members of the team

• Exhibit a growth mindset