Project Role : Program/Project Management Lead
Project Role Description : Manage overall delivery of a program or project to achieve business outcomes. Define project scope and monitor execution of deliverables. Communicate across multiple stakeholders to manage expectations, issues and outcomes.
Must have skills : Service Delivery
Good to have skills : NA
Minimum 7.5 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary: As a Program/Project Management Lead, you will manage the overall delivery of a program or project to achieve business outcomes. Your typical day will involve defining project scope, monitoring the execution of deliverables, and communicating with multiple stakeholders to effectively manage expectations, issues, and outcomes. You will play a crucial role in ensuring that the project aligns with the strategic goals of the organization while fostering collaboration among team members and stakeholders. Job Summary: We are seeking an experienced and proactive IT Manager / IT Administrator to oversee and manage the complete IT infrastructure and application environment. This individual will play a critical role in ensuring the continuity, integration, security, and performance of IT systems—including SAP, Document Management System (DMS), Sales Force Automation (SFA) tools, networks, and servers. The ideal candidate will have 7–10 years of relevant experience and a strong understanding of enterprise applications, IT governance, infrastructure management, and team coordination. Key Responsibilities: IT Governance & Management: • Take full ownership and accountability of IT operations for the company. • Develop and implement IT policies, processes, and best practices aligned with corporate standards. • Coordinate IT planning and integration with the parent company. • Act as the single point of contact for all IT matters across business units. Application Management: • Oversee the performance, support, and updates of business-critical applications like SAP ERP, DMS, SFA, CRM, and other enterprise tools. • Coordinate with business stakeholders and vendors to ensure seamless functioning and alignment with business needs. • Manage user access, permissions, and system configurations for business applications. Infrastructure & Network Management: • Manage and maintain IT infrastructure including servers, networks (LAN/WAN), storage systems, firewalls, VPN, and communication systems. • Plan and supervise preventive and corrective maintenance of hardware and software systems. • Ensure high availability and performance of all critical IT services. Security & Compliance: • Implement cybersecurity practices to protect company data, systems, and networks. • Ensure compliance with internal audit standards, data privacy regulations, and IT policies. • Manage backup, disaster recovery, and business continuity plans. Team Leadership & Vendor Management: • Supervise and guide IT support staff and third-party service providers. • Coordinate with external vendors for AMC, support contracts, and licensing. • Provide end-user training and support across functions. IT Budgeting & Reporting: • Prepare and manage IT budgets, track IT spending, and optimize cost-efficiency. • Provide regular reports on IT performance, risks, project status, and opportunities to management. Key Requirements: • Education: Bachelor’s Degree in IT, Computer Science, or related technical field. • Experience: Minimum 7–10 years in IT administration or IT management role. • Educational Qualification: Bachelor’s degree in computer science, Information Technology, or a related technical discipline • Strong hands-on experience with: o SAP ERP (ECC or S/4HANA) or similar enterprise systems o DMS (Document Management Systems) o SFA tools o Network Administration, Windows/Linux servers, backups o Cloud platforms and ITSM tools (a plus) • Solid understanding of cybersecurity practices and IT compliance standards. • Experience managing IT teams and third-party service providers. • Excellent troubleshooting, project coordination, and communication skills. • Ability to work independently, take initiative, and lead during transitional phases. Preferred Certifications (Optional but Advantageous): • ITIL Foundation / PMP Location: Mumbai Reports To: Head of IT & Finance Controller

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

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