Job Description:

This job is responsible for being the first point of contact for requests or service failure incidents and maintaining stability for a portfolio of applications. Key responsibilities include performing initial investigations, mitigating impacts through routines and engaging in triages, responding to user requests, and working with technology teams to identify, troubleshoot, and resolve issues. Job expectations include following well defined Standard Operating Procedures (SOPs) and partnering with experts to improve service levels by proposing changes to monitoring, alerting, and configuration.

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:

This job is responsible for being the first point of contact for requests or service failure incidents and maintaining stability for a portfolio of applications. Key responsibilities include performing initial investigations, mitigating impacts through routines and engaging in triages, responding to user requests, and working with technology teams to identify, troubleshoot, and resolve issues. Job expectations include following well defined Standard Operating Procedures (SOPs) and partnering with experts to improve service levels by proposing changes to monitoring, alerting, and configuration. This is a traditional Mainframe Operator position.

Responsibilities:

• Monitors and supports application components and related infrastructure, acts as the first point of contact for users, and responds to alerts regarding potential production incidents
• Interprets and monitors dashboards, tools, and reports in order to proactively identify and address potential issues prior to production impact, escalating issues to senior team members or subject matter experts as needed
• Performs environment routing and cycling, implements splash pages, and conducts user ID administration access provisioning/deprovisioning (additions, modifications, deletions) for applications
• Works with technical partners to generate status updates, create technical detail for awareness communications, such as infrastructure, application and client impact, and component points of failure, and schedules follow up meetings
• Partners with change and release teams to support implementations and proactively identify potential issues resulting from changes
• Tracks incidents and requests in a defined system, executes procedures reliably, fulfills requests from business users and operations, and escalates issues as needed to solve incidents quickly
• Keeps operational procedures updated and provides data that adheres to documentation requirements and audits

Required Qualifications:

• THIS IS A THIRD SHIFT, ELEVEN HOUR, 4 DAYS PER WEEK POSITION
• DAYS WILL BE EITHER SUNDAY THRU WEDNESDAY OR WEDNESDAY THRU SATURDAY
• Has 5+ years of experience with IBM z/OS or AS400/iSeries infrastructures, workloads and operations.
• Understands the sensitive and critical nature of data processing and service level agreements and be able to proactively contribute to organizational goals and delivery targets.  
• Shows the ability to respond to alerts regarding potential production incidents.
• Ability to manage multiple priorities in fast-paced environment with flawless execution, working collaboratively with cross-functional, cross-cultural teams
• Perform analysis using monitoring tools and reports in order to proactively identify and work with senior team members to address potential issues prior to production impact. Be able to Interpret monitors and dashboards to proactively identify anomalies.
• Ability to train junior talent.
• Represents the team on triage calls.
• Able to use ticketing tools such as BMC Remedy or ServiceNow. Has an understanding of ITSM policies.

Desired Qualifications:

• Technical experiences includes operator level knowledge of JES2 and MVS commands sets and console operations.
• The ability to navigate and provide operator level control over CICS and IMS. 
• Knowledge of standard mainframe tools such as: MAINVIEW, Omegamon, Tivoli, SA/Zos, CAO, OPS/MVS, TMON, NETVIEW, TBSM, and HMC 
• Strong knowledge of IPL and POR procedures is required.
• Technical experiences includes expert operator level knowledge of Robot Console, Robot Network, Robot Schedule.
• Understand object/data replication and its impact on the environment. 
• Understand access security. 
• Perform saves and restores using BRMS.
• Knowledge of iSeries maintenance procedures.

Skills:

• Adaptability
• Analytical Thinking
• Influence
• Production Support
• Risk Management
• Automation
• Collaboration
• Result Orientation
• Solution Delivery Process
• Solution Design
• Business Acumen
• DevOps Practices
• Innovative Thinking
• Project Management
• Stakeholder Management

Shift:

3rd shift (United States of America)

Hours Per Week: 

40