Narvar is scaling, and we are hiring a Head of GTM Enablement!  As part of our Revenue Operations team, you’ll define a robust, scalable enablement strategy and partner closely with Sales, Marketing, and Customer Success to deliver impactful programs that enhance skill development and drive revenue growth.

You are a person who is curious, scrappy, willing to learn and take action. A deep empathy for the sales process and customer lifecycle drives you in your day to day pursuit of excellence. You enjoy pushing boundaries, exploring the ‘art of the possible’ and strive to leave every process better and more frictionless than how you found it. 

Day to Day

• Collaborate with GTM leadership, product and marketing to develop and drive robust and scalable enablement resources and programming across the entire GTM organization, from new hire onboarding to ongoing skill development.
• Ensure GTM teams are aligned on product updates, value propositions, and competitive positioning – including relevant content and assets needed to support sales and retention plays.
• Map Narvar’s sales process with our customer’s buying process to understand and enhance what skills, knowledge, process and tools are required by our sales force to increase velocity and conversion rates at each stage in those processes.
• Develop effective sales playbooks by field sales role in tight collaboration with field sales, Revenue Operations, and Product Marketing.
• Develop effective customer retention playbooks, informed by Customer Success and Center of Excellence best practices, to drive productivity.
• Develop and manage a rolling 12 month GTM Enablement roadmap.
• Regularly analyze the productivity of our GTM teams, and work with our head of Revenue Operations to establish metrics and objectives to increase the same.
• Help stand up a first-line managers’ development program to ensure they have the skills, knowledge, processes and tools required to develop, mentor, coach and lead their  teams effectively.
• Oversee diligence and implementation of enablement & productivity tools in conjunction with our GTM Systems team.
• Act as liaison between domestic and international enablement teams and ensure core changes to GTM motions, processes, tooling or messaging is adopted across regions + teams.
• Own the planning and execution of our sales meetings, and GTM Kickoff.

Knowledge/Experience:

• 7+ years experience in an enablement leadership role supporting go-to-market teams in a SaaS environment
• Proven track record of working cross-functionally to design and execute high-impact enablement programs that drive measurable revenue results.
• Strong understanding of SaaS GTM motions, including enterprise sales and customer expansion strategies, and experience implementing effective sales and retention playbooks, processes and methodology.
• Excellent communication skills with the ability to influence and align cross-functional stakeholders.
• Experience building effective field sales on-boarding and sales training programs.
• Data-driven mindset, with ability to create and track metrics which demonstrate improved GTM productivity
• Passion for coaching, training, and empowering teams to perform at their best
• Care deeply about our customers and making our teams successful at delivering excellence in every interaction
• Deep empathy for what it means to be in a customer-facing role; direct Field Sales experience preferred
• Experience with Salesforce.com strongly preferred

Why  Narvar? 

We're on a mission to simplify the everyday lives of consumers. We believe post-purchase is a critical phase of the customer journey. That's why we created Narvar - a platform focused on driving customer loyalty through seamless post-purchase experiences that allow retailers to retain, engage, and delight customers. If you've ever bought something online, there's a good chance you've used our platform!

From the hottest new direct-to-consumer companies to retail’s most renowned brands, Narvar works with Patagonia, GameStop, Neiman Marcus, Sonos, Nike and 850+ other brands. With offices in San Francisco, London, Paris, and Bangalore, we've served over 125 million consumers worldwide across 8 billion interactions, 38 countries, and 55 languages.

Pioneering the post-purchase movement means navigating into the unknown. Our team thrives on this sense of adventure while nurturing a mindset of innovation. We're a home for big hearts and we leave our egos at the door. We work hard but we always make time to celebrate professional wins, baby showers, birthday parties, and everything in between.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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