As the Supervisor of Coordination, you will be responsible for the supervision of the Coordination team in addition to other administrative functions supporting operational excellence within an assigned branch.  This role requires flexibility to work shifts including evenings and weekends. Our Support Services Contact Centre runs 7 days a week from 6:00 AM to 10:00 PM, ensuring continuous client support.

  

Why you’ll love working here: 

• Celebration and Recognition programs 
• Comprehensive health and dental benefit plans 
• Education allowance for employees and family 
• Opportunities for career advancement  
• Employee Assistance Program 
• Employee perks and exclusive offers 

What you’ll do: 

• Provide in-depth training and onboarding education for new coordination staff  
• Monitor and provide coaching and performance management to coordinators 
• Run and review daily, weekly monthly reports and provide action plans to reduce missed care  
• Create and maintain work schedules for coordination team 
• Work with coordination teams to ensure all vacation and time off requests have coverage for patients in consultation with supervisors 
• Monitor key metrics such as missed care, canceled visits, and referral acceptance and hold coordination team accountable to meet set targets 
• Review tracking tools and follow up with Coordinators to ensure compliance 

 What you bring: 

• Minimum qualifications of 1-2 years of post-secondary education and 1-3 years of job-related supervisory experience, or equivalent combination of education and experience 
• Strong proficiency in all aspects of Microsoft office; with proven skills in Word and Excel 
• Keen attention to detail, ability to prioritize, multitasking skills and organizational skills 
• Experience in customer service 
• Experience in the health care field an asset 

Time Type:

Full time