ApplyBoard simplifies the study abroad search, application, and acceptance process by connecting international students, recruitment partners, and educational institutions on one intuitive and personalized platform. ApplyBoard is a mission-driven, hyper-growth organization. It has been attracting dedicated individuals for more than eight years who are inspired every day to break down barriers to international education and take their careers to new heights at a company that will invest in their career growth. Our six core values are our compass in our mission to Educate the World and the foundation of our unique company culture. As an organization built on a foundation of diversity, it’s important that our team members are representative of the students from more than 150 countries that we support.

The Opportunity:

ApplyBoard is looking for a Director, Partner Client who has a successful track record of being an effective, creative, and innovative leader who will execute strategies that deliver a consistent and top notch customer experience for ApplyBoard internal and external customers.  

The Director, Partner Client will be responsible for monitoring and managing the overall ApplyBoard’s performance success for Canadian institution partners. This will require someone who is data-driven, leverages industry and market leading practices, creates initiatives to lead Partner Clients Managers to meet the overall objectives of ApplyBoard and our institution partners.  

The Director, Partner Client will lead cross-functional projects, work closely with our Customer Experience, Sales, Marketing, Product, Technology teams. The ideal candidate will possess a positive, engaging and goal-oriented management style and must be comfortable working with cross-functional teams.  

ApplyBoard is looking for a leader, strategic thinker,  problem solver, decision maker,  who is ready to make a difference . 

The position reports directly to the General Manager - Australia

What you will do:

• Lead a team of Partner Client Managers who are responsible for maintaining successful relationships with Australia institutions  

• Refine existing strategies, framework and tools for Partner Clients Managers to ensure excellent customer experience to internal and external stakeholders through relevant KPIs, benchmarks, and other measures of success 

• Develop and maintain initiatives and projects that foster positive relationships with partner educational institutions

• Acts as key stakeholder and consultant in customer experience initiatives across the company, advising on prioritization and design and measuring outcomes

What you will bring:

• 10+ years of progressive, related experience working in a management role at an educational institution. 

• Understanding and knowledge of strategic planning, issues management. Ability to lead change and innovation to create operational effectiveness and efficiency.

• Ability to work in a fast-paced environment.

• Has worked with global stakeholders and teams

• Track record of building high performing teams, defining organizational structure, acquiring and developing talent

• A roll-up-their-sleeves approach to the design, development, implementation and measure of customer experience

• Excellent critical-thinking and interpersonal skills that lead by example

Why you’ll want to work here:

• Competitive salary and comprehensive benefits package.

• Flexible work arrangements and the ability to work from anywhere.

• Personal Spending Account (PSA) Program.

• Employee Family Assistance Program (EFAP) for mental health and wellness support.

• Company perks, including exclusive discounts and special pricing for memberships.

• Milestone celebrations and recognition of achievements.

• Collaborative and inclusive work environment.

• Professional development and growth opportunities.

About ApplyBoard

ApplyBoard empowers students around the world to access the best education. With more than 1,000,000 students from over 150 countries helped with their journey in less than a decade, we are just getting started.

ApplyBoard’s 1,200 global team members in 30 countries assist students and our 1,500 partner institutions by empowering the international student sector with innovative technology and insights. As a five-time consecutive Deloitte Fast 50 and Fast 500 ranked company, ApplyBoard is growing and scaling like few other companies. On top of our strong growth, our people are growing personally and professionally. ApplyBoard India was Great Place to Work® Institute (India) certified for outstanding employee experience and workplace culture.

Thank you for your interest in joining the ApplyBoard Team and being part of our mission to Educate the World. While we are lucky to attract a high level of interest in each of our roles, only qualified applicants will be contacted and selected for an interview.

ApplyBoard welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates in all aspects of the hiring and selection process.