GENERAL PURPOSE OF THE JOB:

The Modern Workplace Engineer (MWE) plays a crucial role in overseeing and managing the technology infrastructure that supports end-user devices and productivity applications for American Equity and Eagle Life.  The role combines aspects of Systems engineering, end-user support, product ownership, and product management to create scalable and highly reliable technology platforms for our end-users.  The MWE collaborates with other IT teams, departments, and stakeholders to understand business requirements and align end-user computing services accordingly.

 **Position sits in West Des Moines and will work an onsite hybrid schedule**

 

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Strategy and Leadership:
• Develops and coordinates execution of a strategic vision for end-user computing aligned with the overall business goals.
• Provides leadership and guidance to a cross-functional team responsible for end-user computing services.
2. Infrastructure Management:
• Oversees the design, implementation, and maintenance of end-user computing infrastructure, including desktops, laptops, mobile devices, and virtual desktop environments.
• Ensures the availability, security, and performance of end-user computing systems.
• Works with IT Asset Management to support hardware lifecycle requirements.
3. User Support:
• Works with support teams to ensure efficient and effective technical support to end-users.
• Oversees the design, implementation, maintenance, and delivery of end-user computing training materials.
• Establishes and maintains Service Level Indicators (SLIs), Service Level Objectives (SLOs), and Service Level Agreements (SLAs) for incident resolution and request fulfillment.
4. Image Management:
• Ensures deployment images are up to date with current software versions, security patches, firmware updates and drivers to work with all current and legacy hardware.
• Works with IT Asset Management to perform periodic scheduled image updates to support software lifecycle and release schedules.
• Follows established deployment plans for applying image updates to reduce incidents and end user disruption.

1. Technology Evaluation and Integration:
• Stays current with emerging technologies and assess their applicability to improve end-user computing services.
• Evaluates and integrates new tools, software, and hardware to enhance user productivity and experience.
2. Security and Compliance:
• Implements and enforces security measures to protect end-user computing systems and data.
• Ensures compliance with industry regulations and internal policies related to end-user computing.
3. Collaboration and Communication:
• Collaborates with other IT teams, departments, and stakeholders to understand business requirements and align end-user computing services accordingly.
• Communicates effectively with leadership and end-users to provide updates, gather feedback, and address concerns.
4. Budget Management:
• Develops and manages the budget for end-user computing, ensuring cost-effectiveness and alignment with organizational priorities.
5. Miscellaneous:
• Other duties as assigned.

 

SUPERVISORY RESPONSIBILITIES:

• None

 

EDUCATION AND/OR EXPERIENCE:

• Bachelor’s degree in information technology, computer science, or related field. Master's degree is a plus.
• Six (6) years of end-user computing experience in a similar role.
• Extensive experience with Microsoft end-user computing technologies preferred.

 

CERTIFICATES, LICENSES, PROFESSIONAL DESIGNATIONS:

• Certifications such as Microsoft 365 Endpoint Administrator, Microsoft 365 Administrator Expert, ITIL, CompTIA A+, or relevant vendor-specific certifications are desirable.

 

KNOWLEDGE, SKILLS, AND ABILITIES:

• Experience administering Microsoft Intune, AWS Workspaces, and Microsoft Configuration Manager(SCCM).
• Proven experience in a leadership role overseeing end-user computing or a similar IT function.
• Strong technical knowledge of desktop operating systems, hardware, mobile devices, and virtualization technologies.
• Excellent understanding of IT security principles and practices.
• Experience with ITIL or other IT service management frameworks.
• Strong project management skills with the ability to prioritize and manage multiple initiatives.
• Effective communication and interpersonal skills.
• Ability to collaborate and work cross-functionally with various teams and stakeholders.
• Analytical and problem-solving skills.
• Ability to thrive in a fast-paced, dynamic environment.

 

#LI-PL1

 

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This description covers the major purpose and essential functions of the job.  It is not intended to give all details or a step-by-step account of the way each task is to be performed.  Employees may receive other job-related instructions and be required to perform other job-related work requested by their manager.  All requirements are subject to possible modification to provide reasonable accommodation to qualified individuals with disabilities.